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Senior Helpdesk Support Job in Dayton, Ohio US

Senior Helpdesk Support

TDI Operations LLC - Dayton, OH

Posted: 6/8/2021 - Expires: 9/6/2021

Job ID: 228094844


Job Description

Dayton, OH, USA
 Full Time

Job Description:

 Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote network and computers. Deploy new infrastructure equipment including local area networks, wireless networks, servers and related office infrastructure. Ability to work both independently, and as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

Essential Duties and Responsibilities:

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position


Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations and networks including software support and administration, installation, setups, error messages, system status, and downtime procedures, etc.
Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations
Prepare technical documentation including standard procedures, reports, research and cost analysis
Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
Assist with management of infrastructure support to include servers, networks, and applications
Assist the technical lead with projects from implementation through testing and production
Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
Update applications, websites, and content management systems
Update and maintain electronic records with accurate data.
On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required

Required Skills:

Must be customer-service and results oriented, an experienced problem solver who seeks assistance when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker
Able to work effectively on their own without direct supervision
3-5 years of experience with computer systems support, Office365 Administration and license management, SharePoint Administration and support, and basic network administration.
Thorough working knowledge of Microsoft Office 365 and Windows Operating Systems. Experience with Macintosh operating systems is a plus.
Experience with Office365 migrations
Experience with Windows 7, Windows 10, Server 2012, 2016, 2019, iOS, and Android Platforms
Experience installing software, patches and updates on desktops, Laptops and Servers
Hands-on experience with imaging and deployment and/or support of client systems
Phone and people skills which promote end-user satisfaction
Experience with Active Directory and Windows Servers
Technical certificates are a plus
Must be able to obtain security clearance

Experience in the following areas

Experience with Office365 use and support
Working knowledge of Microsoft SharePoint 2013/2016/SharePoint Online
Experience supporting Windows 7 and Windows 10
Technical certificates are a plus


OPSPro is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or protected veteran status. We participate in the E-Verify Employment Verification Program.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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