Scheduled Hours Per Week:
With over 100 offices and nearly 5,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ has been honored to be the recipient of several national recognitions:
* 2020 Best Workplaces in Consulting & Professional Services by Great Place to Work
* 2020 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence
* Top 101 2020 Best and Brightest Companies to Work For in the Nation
* 2020 Healthiest 100 Workplace in America
* 2021 Top Workplaces USA
CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.
CBIZ Network Solutions has a Field Service Technician position available. Our technicians work from home and we provide them with a company vehicle, tools and parts. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:
Essential Functions and Primary Duties
Work autonomously to complete all maintenance, project and IMAC calls efficiently and timely
Provide backup coverage for neighboring service areas as required
Answer Help Desk calls as assigned
Occasionally monitor/review ticket queue and assume ownership of all tickets in assigned area when not on a dispatch and following completion of each dispatch
Coordinate ETA's that reflect the client's desired time for all maintenance, project and IMAC activities. ETA's offered should be the earliest time techs can safely and reasonably arrive on site
Perform ticket updates whenever possible, including assuming ownership of tickets, entering all dates/times, resolution codes, hardware used, appropriate details, etc.
Responsible for compliance with all Asset Management duties including timely completion of necessary asset transactions, proper packaging of all equipment being returned, timely shipping of all equipment to be returned and maintenance of a complete and up to date shipping log
Provide technical support to client in a timely manner with little or no disruption to daily customer operations
Responsible for completing all required inventory activities related to company vehicles and branch locations
Accountable for maintaining, updating and familiarity with all service manuals and documentation and for having all tools and parts either ordered or ready for use on client site
Schedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specifications
Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate
Operate a company vehicle for transportation to and from work activities
Repair equipment off site as needed
Provide excellent customer service
Perform related and project work as required
Carry a company issued cellphone and respond when called upon
Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
Able to use all related computer hardware and software
Able to use job related tools
Able to safely use step ladder
Able to lift and/or move up to 100+ pounds of equipment
Able to hold and grip objects
Able to read and review information on computer monitors for extended periods of time
Subject to periods of prolonged walking, sitting, and standing
Performs bending, squatting, crawling, climbing, twisting, kneeling, and reaching both to ground level and overhead
Maintain high speed internet access
Maintain a valid driver's license in the employee's state of residence, allowing him/her to legally operate a company vehicle
Ability to provide documentation showing a minimum age of 21 for your company car insurance.
Provide a clean and safe location for the repair of equipment as required
Provide a suitable workspace for performing Help Desk functions
Maintain residence in assigned territory
CBIZ.Jobs Category: Corporate
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EQUAL OPPORTUNITY EMPLOYER
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.
PAY TRANSPARENCY PROTECTION NOTIFICATION
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, gender identity, disability, or medical condition or any other reason prohibited by law.