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Sr. Systems Support Engineer - Network Analyst Job in Mayfield Village, Ohio US

Sr. Systems Support Engineer - Network Analyst

Rockwell Automation, Inc. - Mayfield Village, OH

Posted: 6/10/2021 - Expires: 9/8/2021

Job ID: 228176436


Job Description

Job Description

The Network Analyst is responsible for ensuring high availability of all network equipment and services in Local Area Network (LAN), Wide Area Network (WAN), Security, and Wireless (WLAN).

Functional Expertise

Experience with Cisco Based LAN / WAN/ and Firewall equipment.
Experience with Security concepts and principles.
Up-to-date IT industry understanding and knowledge.
Office software (Microsoft Windows, Microsoft Office, Visio, etc ...).
LAN / WAN design to build experience.
Performance with respect to Network operation.
High availability services.
IP Address and DHCP management.


May take on several components of a project or a complex component of a project.
Works under broad supervision
Applies company policies and procedures to resolve issues.
Follows company policies to implement changes.


Takes ownership of learning about network technologies.
Strong attention to detail and accuracy.
Ability to prioritize and complete tasks in a timely manner.
Able to work with internal and external customers in a professional and effective manner


Understands how own performance objectives align with business unit objectives.
Maximizes business/unit/group financial results through personal accomplishments.
Responds with urgency to customer needs and solves routine customer problems. Approach problem solving and solutions based on global needs and requirements. Follows global standards.
Contributes to organizational performance through timely completion of projects that produce business results.
Maintain familiarity with Rockwell Automation company policies. Appropriately apply policies in compliance with government laws. Policies include, but are not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network.
Maximize business/unit/group financial results through documented accomplishments.


Creates and follows documented procedures for routine tasks.
Works on complex issues where analysis of situations or data requires an in -depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Skill: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.


Normally receives general instructions on routine work, detailed instructions on new assignments.


Displays strong teamwork skills. Enjoys working in a team.
Builds productive vendor relationships.
Able to document and present to management different IT issues.
Able to work with internal and external customers on issues in a professional and effective manner.

Essential Qualifications:

Experience with Cisco hardware.
Cisco Routers
Cisco Switches
Cisco Firewalls (ASAs and FirePower)

Familiarity with network switching technologies
Experience in working with SolarWinds or similar monitoring platforms
Good English reading, writing and verbal communication skills
Able to work in a round-the-clock, global operation 7 days x 24 hours
Excellent trouble shooting skills

Basic Requirements:

Bachelor degree
Minimum of 2-4 years of experience in IT or customer support

Desired Qualifications:

Bachelor degree in Computer Science, Management Information Systems or equivalent
Cisco Certification (CCNA/CCNP).
Background and understanding of IT controls and compliance.
Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
Experienced in Network Architecture, PLC, Networking and SCADA design/programming including data extraction and data analysis.
Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.

This position is part of a job family. Experience is the determining factor.

#LI-MM1 #lifeatrok

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

Rockwell Automation is an Equal Opportunity Employer – Disability/Veteran.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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