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Senior Retention Associate Job in Cincinnati, Ohio US

Senior Retention Associate

FIS Global - Cincinnati, OH

Posted: 6/11/2021 - Expires: 9/9/2021

Job ID: 228232329

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Job Description

JOB DESCRIPTION
  
 

 Position Type :
Full time
 Type Of Hire :
Experienced (relevant combo of work and education)
 Education Desired :
Associate's Degree
 Travel Percentage :
0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Worldpay from FIS growth is on the backs of every single team member--it is individuals working together to make success happen. By leaving no rock unturned, we can find new opportunities for continued growth everywhere. Worldpay from FIS Existing Sales & Retention team is comprised of master creative problem solvers that are experts in product, pricing and value-added services, with the aim of delivering a seamless merchant experience. We take nothing for granted and accept that every day is a new chance to make a rewarding impact.

What you will be doing

You will be striving to make a positive revenue impact across all lines of business, while providing merchants a first-rate customer experience. Reducing attrition and turning negative circumstances into a positive experience with our merchants and getting ahead of any potential flight risk

You will work with our existing merchants on up selling the company's products and or services.
You will review the accounts holistically and recognize new opportunities for our merchants to improve the way they accept their payments.
Providing a first-rate merchant experience is a key component of this role.
Establish future merchant projects and qualify new opportunities.
You will work closely with Internal Departments and oversee the day-to-day relationship with the merchant.
You will be a key component in establishing strategic proactive & reactive marketing campaigns

What you bring:

Keen attention to detail
Critical thinker
Excellent written & verbal communication skills
Positive attitude
Thirst for knowledge

Added bonus if you have:

Typically requires a minimum of 1 years sales experience but financial services sales is a plus!

What we offer you

A modern, international work environment and a dedicated and motivated team
A competitive salary and benefits
A variety of career development tools, resources and opportunities
A work environment built on collaboration, flexibility and respect
Varied and challenging work to help you grow your technical skillset

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

#LI-KB2

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Associate's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
56388447
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A