The QMC Technician I will provide the services necessary to fulfill the contractual obligations of the customer's QMC program. provide reactive, installation, preventative maintenance and removal services on KBI customer owned equipment.
Job Results & Essential Functions
Customer Service (75%)
Follow all customer designated protocols for completion of QMC call.
Complete the QMC audit with a passing score on each store visit.
Provide resolution review of QMC call to MOD, including any repairs needed and future recommendations.
Build relationships with customers by providing excellent service and support.
Ensure adequate inventory is always on vehicle .
Communicate with local office and QMC department on service and scheduling to ensure customer needs are supported
Leave customer premises clean, ensuring any messes have been cleaned up prior to closing out service call.
Work flexible schedule to meet customer service needs.
Operate company owned vehicle in accordance with state laws.
Use disposable gloves and proper site/work specific PPE equipment for every job
When working with electricity ensure all safety precautions are in use, implementing all lock out/tag out procedures.
Use proper lifting techniques at all times.
Proper use of ladders per OSHA standards.
Complete weekly vehicle inspections.
Data Accuracy (10%)
Complete all invoices with accurate list of all parts used and enter appropriate job-related comments.
Must use tablet 3 times during QMC call to 1) verify inventory, 2) enter data and 3) obtain manager name
Follow proper timekeeping policies and keep accurate time records using Time and Attendance systems.
Transmit completed work to customer designated portals at the end of each QMC call, ensuring that all information is synced daily
Education, Licensure & Certifications
High school diploma or equivalent
Valid state issued driver's license
Obtain and maintain QMC certification
Other Skills, Knowledge & Experience
Successful completion of 90-day QMC training program
Basic knowledge of smartphone applications and web-based programs
Problem solving and critical thinking skills
Customer service and relationship building skills
Availability/Attendance is crucial to ensure customer needs are supported
Communication and organizational skills
Ability to use basic hand tools, familiarity with power tools.
Ability to learn and retain large amounts of information related to protocols and equipment schematics
Ability to travel 50% of the time
Ability to stand for prolonged periods
Ability to sit for extended periods while driving
Position requires regular bending, stooping, kneeling and ability to lift 55 pounds.
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
Ensuring leadership involvement and ownership
Attracting and retaining diverse talent at all levels
Fostering a globally aware, inclusive culture
Ensuring our practices are fair and non-discriminatory
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.