Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We're global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed - goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.
When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We believe in promoting a diverse and inclusive workplace. Our employees come with different backgrounds and experiences, resulting in many different approaches that are part of our success. We are committed to empowering each and every one of our over 250 (and growing) employees. We show respect to others and believe in fair and equal treatment. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals, we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity. What we are looking for could be someone just like you.
The Solution Engineer helps potential customers understand, compare, and contrast the solutions that are available for buying; helps ensure that the solutions work successfully once the buying decision has been made; and maximizes sales for CardinalCommerce by providing such help to the customers. This role will work side by side with sales and come in once the initial relationship has been built to ensure the client and their technical team understands all the technical aspects and ramifications of the deployment.
What You'll Do:
Work with the client's technical team to define how the product will be deployed.
Assist with RFI/RFP requests and contracting processes, standardize best practices, and establish SLAs to drive rapid cycle times and maximum opportunity conversion.
Partner with our internal client-facing teams to ensure seamless client transitions, interacting with and influencing all levels of the organization, including senior executives.
Ensure projects are completed on time.
Manage multiple customer engagements concurrently.
Solution design for various Cardinal products and services.
Become a subject matter expert to internal and external customers.
Help with other projects or initiatives to improve our solutions, internal processes, or organizational growth.
Provide market feedback to the product organization to enhance our solutions.
Create supporting documentation on customer solutions.
Lead internal training sessions as needed.
What We Need You to Have:
Minimum of a Bachelor's degree.
In lieu of a degree, a high school diploma or equivalent with four or more years of related experience and/or training, or an equivalent combination of education and experience, will be considered.
3+ years of experience in sales engineering of technical products or customer support and activation of technical products.
Demonstrated success in account/pipeline management and strategic account and portfolio planning.
Strong relationship management and consultative selling skills.
Strong negotiation, influencing, and collaboration skills.
Ability to drive results and successfully handle multiple priorities against tight deadlines.
Ability to proactively identify business opportunities and persuasively influence both internal and external constituents.
Strong financial acumen.
Ability to work in a virtual environment with solid time management, organization, negotiation, and influence skills.
Work hours: 8 Hours / 5 Days per week
Travel:Position might require occasional travel for training or team meetings
Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is an Equal Opportunity Employer