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Lead, Customer Development - Pet Job in Cincinnati, Ohio US

Lead, Customer Development - Pet

The J.M. Smucker Company - Cincinnati, OH

Posted: 6/11/2021 - Expires: 9/9/2021

Job ID: 228277327


Job Description


Lead, Customer Development - Pet

internally this role is titled Lead, Customer Commercialization


Orrville Corporate preferred, or currently be based near one of our sales offices (Bentonville, Charlotte, Cincinnati, Minneapolis, Nashville, Tampa)


Director, Customer Commercialization - Pet


Owns Joint Business Planning (JBP) for customers to enable category and customer growth. Represents customer strategies to key internal constituents. Translates National brand strategies into customer specific activation. Develop customer level plans, budgets, and profit goals tied to customer JBP.


Run Joint Customer Business planning

Develop and communicate customer roles and strategies within the SBA

Coordinate with internal functions to drive the customer planning process with our customers

Lead key customer planning activities internally - line reviews, innovation meetings, JBP and Top-to-Top meetings

Assist customer teams with Customer Strategic Plan build, roll-up and review

Execute against plan and monitor results against objectives (volume, spending, profit)

Tailor business drivers to meet customer key initiatives and growth drivers

Identify demand-creating solutions for customer-specific execution with the goal of achieving SBA plans

Validate assumptions against key metrics (ROI, on strategy, etc)

Coordinate with necessary internal functions (RGM, Customer Finance, etc)

Develop customer plans, budgets, and profit goals tied to JBP

Own final approval of customer specific plan

Work with RGM/Sales Analyst to validate inputs and assumptions

Track progress against customer plan

Hold sales accountable to execution of plan



Bachelor's degree required


At least 5-7 years of experience in CPG and commercial areas including Sales, Marketing, Category Leadership, required.

Demonstrated ability to work with cross-functional partners to drive business results

Demonstrated understanding of customer strategies and retail environment


The J. M. Smucker Company (the “Company”) is an Equal Opportunity Employer.  No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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