Job Number: R0111827
Technical Support Analyst, Mid
Assist in implementing and supporting hardware, software and telephony systems which provide the infrastructure for customer support. May develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance.
3+ years of experience with troubleshooting software and hardware issues directly with customers
Experience with troubleshooting NIPRNet and SIPRNet networks and computers
BA or BS degree
Experience with VoIP solutions, including Cisco, Avaya, and Microsoft
Experience with working in IC or DoD communities
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
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