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Senior IT Business Analyst (E-Commerce) Job in Cleveland, Ohio US

Senior IT Business Analyst (E-Commerce)

The Sherwin-Williams Company - Cleveland, OH

Posted: 6/12/2021 - Expires: 9/10/2021

Job ID: 228301006


Job Description

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

The Senior IT Business Analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Interprets and transforms information based on business requirements and provides the data for delivery.

Essential Functions

Strategy & Planning

*  Gather, analyze and document business and functional requirements from clients and business users.

*  Analyze, document, and improve workflows, processes, and standards.

*  Understand business process management and business requirements of the customers and translating them to specific software requirements.

*  Communicate effectively with internal teams and external clients to deliver functional requirements including GUI, screen and interface designs.

*  Act as an interface between business units, technology teams and support teams.

Acquisition & Deployment

*  Provide technical guidance concerning business implications of application development projects.

*  Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.

*  Work with Quality Assurance to build and validate test cases against all requirements.

*  Analyze application defects and changing requirements to determine if they fall within scope of project requirements and escalate to project management.

*  Provide training and documentation for supported applications.

*  Execute demos of working solutions to stakeholders.

*  Utilize existing systems to track and manage requests and issues.

*  Review and edit requirements, specifications, business processes and recommendations related to proposed solution within the group.

Operational Management

*  Provide application expertise as a project resource.

*  Train and mentor other Business Analysts as assigned.

Incidental Functions

*  Prepare and lead presentations as requested.

*  Research or prototype new tools and/or technologies.

*  Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork.

*  Lead internal teams/task forces on initiatives as assigned.

*  Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

*  Minimal travel as required

*  Work outside the standard office 7.5 hour workday may be required.

Position Requirements

Formal Education & Certification

*  Bachelor degree in IT, Business or related field or equivalent experience.

Knowledge & Experience

*  5+ years IT and/or Business experience.

*  5+ years of Business Analyst experience.

*  5+ years working with internal clients and/or external agencies/partners.

*  Proven experience with digital, e-commerce and/or user experience projects.

*  HCL WebSphere Commerce preferred.

*  Experience with enterprise OMS and enterprise CMS platforms preferred, especially Adobe Experience Manager (AEM).

*  Well versed in Microsoft Office applications.

*  Understanding of various essential business functions of an organization.

*  Strong technical knowledge coupled with business intelligence and ability to understand customer's needs.

*  Ability to facilitate process mapping activities and working knowledge of mapping techniques.

*  Understanding of Internet, Intranet, Extranet and client/server architectures.

*  Familiarity with how legacy and web-based system interfaces with each other.

Personal Attributes

*  Advanced analytical, conceptual, and problem-solving abilities.

*  Strong written and oral communication skills.

*  Ability to work in a team-oriented, collaborative environment.

*  Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.

*  Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.

*  Ability to transform an idea or need into a completed solution or work product.

*  Willingness and ability to train and mentor other business analysts.

*  Ability to facilitate meetings and follow up with resulting action items.

*  Ability to develop relationships with client personnel that foster client ties.

Temporary work from home protocalls may be in effect for this position due to COVID-19, but this is not a remote position and any selected candidate must live within a reasonable commuting distance.

Candidate must be eligible to work in the country for which they are applying for employment, without now or in the future needing sponsorship for employment work visa and/or permanent residence status.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Primary Location: United States-Ohio-CLEVELAND
Work Locations: USA OH Cleveland Prospect Ave Headquarters
101 West Prospect Ave
 Cleveland 44115

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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