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IT Specialist/Helpdesk Support Technician Job in Dayton, Ohio US

IT Specialist/Helpdesk Support Technician

TDI Operations LLC - Dayton, OH

Posted: 6/14/2021 - Expires: 9/12/2021

Job ID: 228359645


Job Description

Dayton, OH, USA
 Full Time

Job Summary: OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. The IT Specialist/Helpdesk Technician is full time position located in Dayton, OH. The primary responsibility for this position is to provide end user support for local and remote users.

Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages
Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations
Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
Assist the technical lead with projects from implementation through testing and production
Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
Accurately update applications, websites, and content management systems
Accurately update and maintain electronic records with current data
Support and maintain corporate application systems for email and intranet
On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required
Contributes to a positive team/work environment while continually seeking ways to enhance team contributions
Other projects and duties as assigned

Supervision: No direct reports


Minimum 1 year of experience with computer systems support, helpdesk support, computer deployment and imaging
Working knowledge of Microsoft Office and Windows Operating Systems. Experience with Linux and Macintosh operating systems is a plus
Experience with Office365 end user/client support
Experience installing software, patches and updates on desktops and laptops
Customer-service and results oriented
Experienced problem solver and decision maker who seeks assistance when necessary
Self-starter with excellent and effective oral and written communication skills
Ability to handle multiple tasks simultaneously
Phone and people skills which promote end-user satisfaction
Ability to work as part of a cross-functional team while handling multiple tasks concurrently

Preferred Qualifications:

Experience with:

Office365 use and support
Working knowledge of Microsoft SharePoint 2013/2016/SharePoint Online
Experience supporting Windows 7 and Windows 10


Medical, Dental & Vision
Life Insurance
Education Reimbursement

OPSPro is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.


OPSPro is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or protected veteran status. We participate in the E-Verify Employment Verification Program.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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