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Aultman Health Foundation - Canton, OH

Posted: 6/16/2021 - Expires: 9/14/2021

Job ID: 228416233


Job Description

Req# 16494

Aultman Health Foundation, CANTON, OH


Aultman Health Foundation

Full Time, Afternoon Shift, Varied

Telecommunications Answering Department

Call Center Representative Job Description

Department Responsibility:

Manages high volumes of inbound and outbound calls in an accurate and timely manner
Follows call center scripts when handling different topics and clients
Identifies customer needs, clarifies information, researches issue and provides solutions while dispatching the calls accordingly

Directs callers to extensions quickly and accurately
Provides necessary patient information while following HIPAA guidelines

Provides paging, texting, emailing and faxing to departments, personnel and physicians

Tracks on-call schedules for physicians and departments
Takes detailed messages including but not limited to:

Appointment cancellations
Physician messages
Patient information calls
Hospital information calls
Physician Consult requests

Pages emergency procedures through pagers, cellular and overhead paging system, including but not limited to:

Code Blue
Code Pink
OB Stat Team
Rapid Response
Trauma Alert
Stroke Alert
Sepsis Alert
Stemi Alert
Open Heart Team paging

Hours and Days of Operation:

The department operates 24 hours/day, 365 days/year

Staggered shifts scheduled according to call volume

Weekend and holiday rotations apply

Specific Requirements, Experience or Qualifications:

Excellent communication skills
Customer service friendly attitude
Good typing skills
Ability to work individually and part of team
Ability to work in high volume, stressful situations
Ability to multi-task, set priorities and manage time effectively
Ability to problem solve
Familiarity with Microsoft Office including Outlook, Word and Excel programs
Ten-week training program scheduled at full-time hours for all new employees until training is complete
Type of team member: non-medical; clerical
High school diploma or GED preferred

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce.  It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability.  We recognize that diversity and inclusion is a driving force in the success of our company.  Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified.  To request an accommodation, please email our Human Resources department at , or call 330-363-5415 for further assistance.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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