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Mgr Technical Accounts Job in Columbus, Ohio US

Mgr Technical Accounts

Insight Direct USA, Inc. - Columbus, OH

Posted: 6/17/2021 - Expires: 9/15/2021

Job ID: 228472007

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Job Description

Requisition Number: 80634

Position Overview

The Manager, Technical Accounts is the primary contact for internal and external clients of the Insight Integration Labs. The Manager, Technical Accounts is responsible for the supervision of the direction of customer rollouts, including the configuration of routers, switches, file servers, imaging servers, desktops, laptops, mobility, etc. The position involves ensuring the on-time completion of customer request date and SLA delivery schedules while maintaining the highest level of quality and a commitment to the ISO standards. This individual utilizes exceptional interpersonal and communication skills to assure continued customer satisfaction. This role will grow into having direct reports that can include, technical and/or warehouse teammates.

What you'll do at Insight

Direct staff in the integration of network hardware, software, and operating systems. This includes coordinating bench space allocation, configuration specifications, etc., to assure timely, quality deliverables to Insight's clients. Assist staff with rollouts as required.
Ensure project goals are accomplished. This includes concentrating on client satisfaction, expected number of daily configurations, time, parts usage, first time fix, callbacks, and communication with clients, management, and sales.
Three to five years managing technology projects, deployment and program management in full IT lifecycle
Thorough knowledge of common IT equipment and ISO 9001:2000. Implement improvements to ISO practices and policy (SQDIP, ISO).
Provide management with reports that include daily and/or weekly revenue and productivity.
Identify system hardware as well as software application and operating system problems. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem. Resolution is achieved by utilizing a systematic troubleshooting approach and appropriate technical documentation to diagnose maintenance problems.
Employ time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, time, etc. Also, prioritize completion of work assigned based on contract terms, warranty policies, parts availability, workload, and time restrictions on the floor.
Support and maintain in-house networking and configuration (MDT/SCCM) infrastructure utilized for client builds.
Complete all required documentation involved in a project, including in-process and final inspections, as well as revenue tracking. This includes providing all required information to the Lab management team as needed. (POC, FAB, Work instructions etc)
Assist with troubleshooting hardware and/or software issues that arise.
Research industry literature to stay current on new product/service developments and announcements.
Train staff to ensure they are using up-to-date client build instructions and quality checklists for each build.
Navigate ERP system used for order processing. This includes, but is not limited to releasing, tracking, and confirming orders within the ERP to assure timely delivery of product to the warehouse.
Maintain and protect Insight's assets and property including spare parts, client-supplied product, loaners, tools, test equipment, etc.
Escalate issues to management as appropriate. This includes issues exceeding commitments with regard to response time, repair time, lack of parts, training, or any other actual/potential risk to client satisfaction.
Represent Insight in a professional and business-like manner as well as communicate effectively (in both written and verbal communications) with Insight's associates and clients.
Assist other Technical Account Managers and Management on projects as assigned.
Complete other duties as assigned.

What you'll need to join Insight

Bachelor's Degree in the field of Information Technology or equivalent education/experience.
Three to five (3-5) years technical experience in the computer industry.
Three to five years managing technology projects, deployment, and program management in full IT lifecycle in a technical capacity.
Experience with Layer 0 infrastructure, networking, SCCM/MDT imaging, and Intune experience.
Knowledge of configuring routers, switches, file servers, desktops, and laptops.
Intermediate knowledge Microsoft Office products.
Resolve issues for teammates and provide clear direction and communication path
Coordinate training and assessment of teammates, capability to mentor teammates.
Must communicate and present effectively with executive leadership.
Exceptional customer service to clients.
Manage and monitor a team of supervisors and teammates ensuring the team is working efficiently.
Follow business practice guidelines and communicate to management existing or potential problems
Adhere to safety standards, immediately correcting or reporting any unsafe conditions.
Oversee the prioritizing and assignment of the daily workload and work with the enterprise to align.
Issue root cause and mitigation discovery and provide completed staff work to leadership (5 Why's).
Ability to multitask with strong organization and time management skills
Find opportunities for operational improvements and make improvement suggestions to leadership.
Continued self-training on new technology as well as technology tends.
Oversee and manage projects with minimal to no guidance and deliver successfully
Must exhibit Hunger, Heart and Harmony at all times

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to, sit, talk, hear, and operate a computer, telephone and keyboard; reach, stoop and kneel.

Standing and walking are required to stay on top of projects in the facility and engagement with technicians.

Specific vision abilities required by this job include close vision requirements due to computer work.
Light lifting required, occasionally.
Ability to uphold the stress of traveling.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for extended periods of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leadstomorrow's success. Learn about careers at Insight:.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Columbus||Ohio (US-OH)||United States (US)||None|| None||US - Columbus, OH||

Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
52407798_1
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A