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Clinical System Liaison (Samaritan Medical Center & Urgent Cares) Job in Ashland, Ohio US

Job Summary

University Hospitals Health System
Ashland, OH
Government and Military
Job Type
Full Time
Years of Experience
2+ to 5 Years
Job Reference Code

Clinical System Liaison (Samaritan Medical Center & Urgent Cares)

About the Job


Liaison will primarily be responsible for independently analyzing, resolving and/or escalating physician/clinician concerns relating to enterprise-wide electronic medical record (EMR), physician portal, and Personal Health Record (PHR) systems. Also consults and collaborates with physicians and IT&S Clinical project teams in order to jointly resolve advanced technical issues that surface.

Essential Duties:

Maintains a deep understand of EMR and related clinical systems capabilities, and a detailed understanding of the EMR functionality, and is able to independently apply that knowledge to properly respond to work flow situations.

Exercises independent judgment when proactively or reactively addressing physician and clinical end-user adoption issues.

Develops and maintains key physician and sponsor relationships within the organization and motivates clinical end-user adoption of the EMR.

Educates and trains end-users to adapt the system to meet their clinical workflow needs. Coaches clinical end-users on the system functionality and how to integrate the EMR to facilitate their daily workflow.

Actively participates on the IT&S eClinical systems implementation team by providing detailed feedback, analysis and recommendations regarding technical issues that surface. Independently seeks solutions to issues raised as needed.

Facilitates and/or leads physician (end-user) focus groups and complies and responds to feedback as needed.

Creates and facilitates communication strategies to key EMR clinical communities, including senior leadership, as needed.

Develops own work and travel schedule to be able to provide direct on-call and/or on-site support needed (24/7) for UH physicians/clinicians across assigned, local UH facilities.

Implements EMR change management plans relating to physician adoption.

Utilizes adoption measurements tools, and timely prepares and submits technology data/reports.

Performs other related duties as assigned.


Experience & Knowledge:

Minimum 3 years of clinical workflow experience required.

Clinical Liaison, or face-to-face IT&S support vs. help desk support, experience strongly preferred.

Demonstrated ability to communicate with a wide variety of end-users, at varying technology skill levels, required. Experience interfacing with salary level professionals and senior management preferred.

Demonstrated ability to think critically, solve problems and meet client expectations required.

Notable client service, communication, presentation and relationship building skills required.

Ability to exercise independent judgment and maintain confidentiality required.

Ability to integrate technology in a patient care setting, and function independently in a fast-paced environment, required. Positive approach to work and the work environment required.

Strong project management and organizational skills required.

Special Skills & Equipment Knowledge:

Strong sills in MS Office suite with emphasis on Power Point, Excel and Microsoft Project required.

Knowledge of Eclipsys or other EMR

Experience with clinical system implementation preferred.


High School diploma or equivalent required.

Bachelor's degree preferred.

Required Credentials, Licensure or Certification (i.e. RN, RRT): RN, RT, RD, PT, or other health care professional licensure is required.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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