4910 Tiedeman Road - Brooklyn, Ohio 44144
This position provides end-to-end Enterprise Monitoring support across multiple platforms, networks, and core banking systems. Will collaborate with teams on monitoring infrastructure availability, data analysis tools, and performance alerting, critical to Key technology stacks and operations. This role will also be accountable for reviewing requests, monitoring technology support, advocating best practices, and instrumenting proper alert notification solutions.
Participate in the design, delivery, automation, and support of infrastructure services and solutions.
Builds, maintains, and documents infrastructure components for work assigned.
Actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
Takes direction and embraces mentorship and training from senior engineers; shares own perspective on KeyBank processes and/or applicable trends and previous experiences.
Demonstrates active learning regarding industry trends in banking and technology; suggests new ideas to improve current processes.
Learns and follows recommended IT standards (e.g. info security, audit, compliance, etc.) as well as operational best practices.
Assists in testing and evaluating new and existing solutions and capabilities.
Utilizes technical documentation, specifications, and project artifacts to deliver: mature monitoring, improved resiliency, and high availability.
Collaborate with application and infrastructure teams to integrate enterprise monitoring and alerting requests for appropriate implementation.
Responsible for the management, configuration, monitoring, log analysis, and fine-tuning of alerting.
Monitor the availability and responsiveness of websites and critical applications from an end-user perspective.
Provide working knowledge for design, implementation, and maintenance activities of monitoring technologies.
Assist in integration between Dynatrace, Elastic, Moogsoft and ServiceNow for enhanced business value.
Review and implement the application, infrastructure, and log monitoring and alerting
Assist in the implementation of On and Off-premise monitoring.
Develop new detection methods, improve existing ones, and define content for impending dashboards and alerts.
Assist in process mappings to monitor and alert on critical applications to remove business impacts.
Partner with IT areas to implement performance targets for business applications.
Contribute to continuous innovation initiatives to enhance client service, efficiency and reliability.
Support process improvement assignments and offer guidance on best practices and policies.
Bachelor's degree in computer science, MIS, or related field, or equivalent experience.
Experience with scripting and automation.
3+ Experience with large, distributed datacenter environments.
Demonstrate expert technical knowledge by designing and engineering technical solutions.
Experience in supporting performance monitoring tools such as Dynatrace, Elastic, Kibana, Moogsoft, etc.
Experience with product upgrades, including advanced configuration, dashboarding, alerting, and analytics.
Experience with synthetic monitoring tools and user-monitoring components, including performance/load testing.
Strong working knowledge of O/S, Linux, Unix, Windows, etc.
Knowledge of system security and supporting information as it relates to monitoring activities.
Understanding of web server technologies, networks, protocols, client/server, logs.
Understanding of Firewalls, Load-balancers, and network designs.
Understanding of application integration tools such as DNS, SMTP, SharePoint, Active Directory, Identity Management, LDAP, SQL, and others.
Experience in change, incident, problem, knowledge and request systems (e.g. Service Now, Jira, Confluence, etc.).
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.