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Tech Support Specialist Job in Cincinnati, Ohio US

Tech Support Specialist

FIS Global - Cincinnati, OH

Posted: 6/18/2021 - Expires: 9/16/2021

Job ID: 228564313

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Job Description

JOB DESCRIPTION
  
 

 Position Type :
Full time
 Type Of Hire :
Experienced (relevant combo of work and education)
 Education Desired :
General Equivalency Diploma

Job Description

Job Description

Position Type

Full time-Regular

Type of Hire

Experience Desired

1+ Years

Education Desired

General Equivalency Diploma, High School Diploma

Travel Percentage

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our Tech Support Specialist role is a vital resource in providing technical support to our FIS Merchant clients. Specialists' primary goal is to support merchants with technical troubleshooting and problem resolution for their integrated payment processing systems. As the first point of contact for our merchant clients, it is a critical role in setting the tone of a customer's experience with FIS technical support. We work in an ever-changing environment, constantly adapting to the changing payments processing technologies. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing

Supports the technical support helpdesk hotline, with a focus on integrated solution payment processing. Performs functions such as technical troubleshooting, servicing of payment processing software products, and researching results to recommend appropriate actions and solutions.

You will provide merchants with solutions and offer advice on how to resolve payment processing issues
You will build a positive work interactions with FIS Merchant clients to enhance the image of FIS
You will build a positive work interactions with FIS internal partners to enhance the customer experience
You will follow documentation and communication guidelines when addressing FIS Merchant Clients
You will ensure all inbound call requests are properly documented in the FIS system of record

What you bring

You will provide high level, quality support to our FIS merchants by being able to learn and communicate with confidence the dispute flow for Credit Card Networks
You will execute with quality in a high-volume work environment, utilizing a wide variety of digital tools and applications
You should possess strict attention to detail and provide clear step by step directions to FIS Merchant Client on their disputes in the chargeback process, while keeping quality standards at the forefront
You will demonstrate a high level of computer skills and efficiency, while working disputes.
You need to be organized, while juggling multiple tasks at once, and being attentive to the FIS Merchant Client customer needs
You will require the ability to communicate effectively. Effective communication involves speaking and listening to the merchant, reviewing the information and providing a solution quickly and effectively. You will need to do this thru a variety of channels and tools, such as phone, application and video conferencing

Added bonus if you have

Call Center experience
Banking or financial industry experience
Experience working with a high-volume call center or high volume process with high profile clients.

What we offer you

Attractive benefits including private medical coverage, dental coverage, and 3 weeks of paid vacation
A modern, dedicated and motivated team
A broad range of professional education and personal development possibilities - FIS is your final career step!
A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
56824874
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A