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Doorperson PM Job in Cincinnati, Ohio US

Doorperson PM

Crescent Hospitality Corporation - Cincinnati, OH

Posted: 6/19/2021 - Expires: 9/17/2021

Job ID: 228567028

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Job Description

Description
JOB DESCRIPTION

Represent the hotel at the main entrances by greeting arriving and departing guests enthusiastically. Direct traffic at the main entrances to ensure the drive is accessible at all times. Provide luggage assistance.

EXAMPLES OF DUTIES:


Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
Initiate requests to taxi cab companies upon guest request.
Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
Move from door post to and from other areas throughout the hotel in response to customer needs.
Read luggage tags and provide claim tickets to ensure appropriate delivery. Grasp, lift and/or carry or otherwise move packages, luggage or boxes from cars, buses and vans, placing packages and luggage onto baggage carts or in secure area for retrieval by bell staff.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Answer the entrance telephone and provide clear, accurate information to guests and employees.
Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
Advise housekeeping as necessary to maintain a clean, orderly appearance of the main hotel entrance.
Clearly communicate guest parking procedures and applicable costs to arriving guests.
Other duties as assigned by the supervisor.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY


Ability to effectively communicate verbally in English.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to read English language to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, pull, lift and/or carry or otherwise move packages, boxes and luggage minimum of 50 pounds.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in both hands to be able to load and unload luggage.
Perform tasks requiring bending, stooping, kneeling and walking.
Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services.
Considerable knowledge of city and surrounding areas.
Must have a valid driver's license

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Qualifications
Behaviors
Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group

Motivations
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Experience
1 years: Customer Service (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Associate's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
56842384
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A