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Field Service Technician- First line Job in Cleveland, Ohio US

Field Service Technician- First line


Posted: 7/2/2021 - Expires: 9/30/2021

Job ID: 229036454


Job Description

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

   *Company Vehicle provided, Medical Benefits start on first day of employment-no waiting period*

Position Overview

As an ATM First-line Service Technician you will provide maintenance for ATM's, retail point of sale equipment, plus related PC and PC peripherals. Special project work assigned as needed. Perform basic installation and minor repairs on all Diebold products and services. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity. Skill levels will be assessed by CBT, formal technical training, and field audits.

 Work hours : Afternoons and weekends. This role will be supporting: Cleveland OH

You are responsible for:

Prioritizing and planning service calls
Contacting the customer with the estimated time of arrival
Escalating problems and reassigning calls when appropriate
Accurately reporting service data
Interacting in a professional manner with customers to foster positive relationships
Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.)
Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks)
Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
Following key/alarm/combination control processes in assigned area of responsibility
Supporting service technicians in performing preventative maintenance inspections on conventional products



High school degree/GED or equivalent related experience
6 months to 1 year of technical service experience preferred
Valid driver's license
Good computer operations knowledge and PC skills
Troubleshooting and diagnostics skills
Prioritization and follow up skills
Sense of urgency, organizational skills, professional presence and work in team environment
Exceptional customer service, communication, and interpersonal skill are essential
Be able to have exposure to the outside elements (e.g., inclement weather conditions)
Be able to adapt to different work shifts as necessary, which would include an on-call rotation for evenings and weekend
Ability to organize and inventory truck stock parts and tools
Ability to operate and drive company vehicle
Ability to pass MVR, background and drug test
Ability to lift heavy equipment (more than 20 lbs), be able to bend, stoop, stand, move hands and fingers frequently.

Preferred Qualifications:

Vocation/Technical Trade School preferred


Why should you join Diebold Nixdorf?


Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.



** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**


Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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