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Senior Specialist Job in Brooklyn, Ohio US

Senior Specialist

KeyBank NA - Brooklyn, OH

Posted: 7/9/2021 - Expires: 10/7/2021

Job ID: 229309720


Job Description

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Brief:
The Senior Bankruptcy Specialist serves as the front-line to ensure Key is adequately protecting its interest and the customer's rights during the bankruptcy process. In the furtherance of these goals the Specialist reviews petitions, plans, other filings and related materials; updates and routes accounts in internal systems; maintains financial records to ensure proper application of payments; prepares and electronically files legal documents including Proofs of Claim, Notices of Mortgage Payment Change, Responses to Notices of Final Cure, and Reaffirmation Agreements; prepares legal referrals and works with legal vendors to file Objections to the Plan, Motions for Relief, and Answers to Complaints. Additionally, the Specialist works with managers on special assignments for inward facing bankruptcy projects and projects in collaboration with other departments.
Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational and/or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues as needed, and contributing to work flow or process change and redesign. Individuals in this position should form a strong understanding of the specific product or process with which they are working.

Essential Functions:
* Understand the bankruptcy process from start to finish, for all chapters impacting KeyBank consumer accounts
* Review and understand bankruptcy documents and pleadings filed in chapter 7, 11, 12, and 13 cases
* Update and route accounts in KeyBank's internal systems as it relates to the treatment in bankruptcy
* Review Chapter 11 and Chapter 13 plans and how they treat KeyBank products
* Attend meetings with management on process or issues that occur on accounts
* Demonstrate ability to independently problem solve and offer constructive solutions to issues as they arise
* Answer emails and inquiries in a timely fashion and offer sound legal responses to other lines of business or vendors that have questions about bankruptcy
* Participate in and help manage projects in support of KeyBank's internal initiatives
* Prepare proof of claims, notices, reaffirmation agreements, etc. to be filed electronically with the bankruptcy court

* Provide phone coverage on a rotational basis, typically twice a week for 8 hours a day, to handle inbound phone calls from clients and provide clients with excellent customer service. May also make outbound calls as needed.
* Administratively manage various projects and assignments for bankruptcy team or other lines of business
* Speak with customers and manage account maintenance
* Refer accounts to and speak with vendor attorneys and answer any questions they may have regarding an account
* Comply with corresponding federal, state and local regulations consistently
* Consistently demonstrate the use of Key Values (Teamwork Respect, Accountability, Integrity, and Leadership)
* Other duties as assigned
* This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
* With little to no instruction, administers complex procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
* Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
* Identifies and resolves complex issues that do not have established guidelines. May provide service in relation complex billing inquiries, service requests, suggestions and complaints from customers
* Uses independence of thought to solve complex problems and should be seen as an expert by others
* Recommends and implements programs to solve complex issues, contributes to work flow or process change and redesign, and forms a strong understanding of the specific product or process
* Accountable for complex reporting and analysis requests
* Organizes, records, process, services the production of various activities of the team
* Is fully proficient in duties and works under limited to no supervision
* Seen as a subject matter expert across the line of business and delivers subject-matter expertise to customers and lower level employees

Required Qualifications:
* Bachelor's Degree and/or Paralegal Certification
* May substitute educational experience with 2-3 years' work experience in the following fields: bankruptcy legal support, mortgage servicing, loss mitigation or litigation
* Intermediate PC skills with strong proficiency in Excel
* Background experience making sound recommendations when reviewing bankruptcy petition filings or plans
* Availability to work overtime as necessary including possible evenings and/or weekends
* Detail oriented with ability to prioritize multiple responsibilities/deadlines
* PACER/CM-ECF navigation experience preferred
* Working knowledge of Federal Bankruptcy Rules/Code or Federal Rules of Civil Procedure preferred
* Knowledge of KeyBank internal systems: CACS, CAS, MSP/BK, LoanSphere, ALS, CLS, Hogan, TSYS, ASF, etc.
* Proven ability to handle all customer service inquiries and diffuse difficult customer situations independently
* 3+ years of experience with a strong knowledge of the business
* High School Diploma or equivalent work experience required; College degree preferred
* Works well with others in a fully developed team environment
* Open minded and adaptable to new ideas in a changing environment
* Exceptional attention to detail
* Ability to work under pressure and meet deadlines
* Proficient in Microsoft Office applications
* Proficient in 10-Key, able to perform with a high degree of speed and accuracy
* Proven ability to handle monetary/ processing functions independently
* Proven ability to handle high transaction volumes accurately and meet production goals

Preferred Qualifications:
* Proven excellent verbal/written communication and interpersonal skills
* Excellent judgement and decision making skills, demonstrated leadership skills
* Strong analytical, research and problem resolution skills
* Comfortable navigating multiple computer systems and applications making connections and utilizing resources to draw conclusions, solve complex challenges
* Advanced knowledge of banking policies, procedures, government regulations
* Ability to perform complex scheduled and non-scheduled maintenance functions
* Excellent customer service skills and proven ability to handle most customer service inquires and diffuse difficult customer situations independently
* Trains and assists in training new staff
* Ability to work with limited to no supervision in decision making
* Prior experience in a customer service call center environment

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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