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Scheduling Coordinator-Mansfield Ped Therapy Job in Ontario, Ohio US

Job Summary

Nationwide Childrens Hospital Inc
Ontario, OH
Government and Military
Job Type
Full Time
Years of Experience
1+ to 2 Years
Job Reference Code

Scheduling Coordinator-Mansfield Ped Therapy

About the Job

Scheduling Coordinator-Mansfield Ped Therapy

Requisition ID



Scheduling Coordinator- Mansfield Ped Therapies FLOAT

The Scheduler is responsible for managing the entire patient scheduling activities of the section. This involves coordinating the precertification, preauthorization, preregistration and patient reminder activity in conjunction with the scheduling.

**This position will start out at the Ontario Close to Home location with a possibility to float to other clinical therapies locations across the organization as needed (Main, Westerville, Dublin, East Broad, Clintonville, etc).***

Flexibility is a MUST


full time, benefits eligible

hours typically Monday-Friday and between 7am-6pm

Mansfield Pediatric Therapy
2011 W. 4th Street
Ontario, Ohio 44906
United States

Why Nationwide Children's Hospital?

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children's Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We're 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we'll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud


1.  Schedules
Creates templates for schedules keeping in mind call schedules, monthly service schedule and vacation schedules as directed by clinical therapies leadership.
Understands different activity types and resources, i.e. procedure, new outpatient appointment, treatment, follow-up, group etc. 
Responds to patient and therapist needs in a timely and accurate way and clarifies deadlines when necessary.
Schedules patients as directed by therapist/treatment recommendations, Clinical Lead, and/or Supervisor.
Notifies appropriate staff of conflicts with schedule
Reschedules patients when clinic is cancelled, or per therapist/family request.
Prints appointment schedule in advance for parent/guardian.
Maintain reports gathering unfilled/open appointment slots
Demonstrates skills in using computerized electronic patient management systems, such as Epic and Microsoft Office applications such as Outlook, Word, and Excel to support/complete patient management tasks related to scheduling, check-in and registration. 


2.  Pre-registration
Contacts or coordinates calls to all patients a week in advance to collect registration information
At the time of contact for pre-registration confirms that the patient will keep the scheduled time


3.  Registration
Greets patients/families in a customer service friendly way
Collect/assess/enter current demographic, social security number, insurance, guarantor, emergency contacts.
Collect/assure/enter financial class of patient based upon insurance/medical
Collect/assure/enter Primary care, attending and referring physicians address and phone numbers
Add/assign Hospital Account Requisition (HAR) to be used for entire visit/billing
Oversee registration and waiting room area. Assure clean/safe/organized
Maintain adherence to HIPPA guidelines regarding patient confidentiality
Downtime Registration


4.  Patient Reminders
Responsible for patient reminders, as appropriate, a week in advance of appointment in conjunction with pre-registration calls.



1.  High School graduate or equivalent.  Knowledgeable in PC Operation

2.  Two years previous medical secretary experience.

3.  Must be able to manage daily deadlines.

4.  Excellent customer service skills to interact with the public internal and external.

5.  Ability to problem solve within scope of role.





Percent of time spent on:

40%  Typing on computer

40%  Answering telephones

16%  Paperwork

02%  Xeroxing

02%  Filing


Sitting  Constantly (67-100%)

Talking on telephone  Constantly (67-100%)

Typing on keyboard  Constantly (67-100%)

Standing/walking/reaching/bending  Occasionally (0-33%)



Pressure in this position will vary depending on the workload.  The workload will be heavy but manageable most of the time.


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EOE M/F/Disability/Vet

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