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Manager, Sales Engineers- Content Services Platform Job in Westlake, Ohio US

Manager, Sales Engineers- Content Services Platform

Hyland Software, Inc. - Westlake, OH

Posted: 7/22/2021 - Expires: 10/20/2021

Job ID: 229809774


Job Description

Manager, Sales Engineers- Content Services Platform

Job ID


# of Openings


Job Locations

Remote - U.S.




The Manager, North America CSP Sales Solution Engineers is responsible for coaching, motivating and managing a team of technical sales professionals who are responsible for assisting the Sales team in winning new customers and maximizing revenue. This position manages the technical sales process; supporting the uncovering and closing of opportunities by ensuring sales teams have support in necessary RFPs, customer meetings, presentations and demonstrations. This role acts as a coach and mentor and will work closely with their team to set objectives, inspect and measure performance and reward productivity. The Manager, Sales Engineers is also responsible for driving process improvements and efficiencies inside of the Technical Sales group.

What you will be doing

Manage, motivate and lead team members to drive forecasted opportunities, prioritized by revenue and projected sales closing dates, while maintaining alignment to sales goals for the team
Act as a coach to the technical sales staff, inspecting key deliverables and guiding employees to provide best in class technical sales support in all stages of the sales process. To support this, travel will be required to ensure active involvement in sales activities
Work closely with Sales and Global Technical Services team members to identify business requirements, determine functional approaches and align development projects with overall company and strategic objectives
Lead improvement initiatives by addressing market segment performance of current and new solutions, impacting potential revenue growth and preventing maintenance loss
Champion, communicate, and take personal ownership of the team's success criteria, establishing metrics, thresholds, and targets to drive performance in alignment with the team's business plan of traditional, non-traditional and emerging markets
Provide solution expertise in major client presentations, conferences and user group meetings
Engage Company Professional Services to transfer knowledge, articulate solution vision, or identify potential issues in the creation of estimates or contracts for forecasted opportunities and new customers
Ensure that all daily communication, activities, and follow-up items are thoroughly documented in the Customer Relationship Management System
Work closely with the WW CSP Pre-Sales Leader to develop, refine and implement global best practices for CSP Sales Solution Engineers.
Collaborate with peers WW and assist where possible with sharing of resources, assets and best practices.
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

What will make you successful

Bachelor's degree in Management Information Systems, Business or Computer Science or related experience
Significant relevant ECM software sales experience
Preferably, knowledge of IBM FileNet, OpenText, Alfresco or Nuxeo offerings
Significant relevant software sales experience
Strong leadership qualities, with a positive, energetic attitude on all assignments
Experience driving business and technical requirements initiatives in support of the sales cycle
Strong planning abilities, able to successfully orchestrate teams in time sensitive initiatives
Exceptional problem solving ability, with creative solutions for challenges
Ability to build a strong teaming culture
Passionate, competitive and intellectually curious
Advanced written and oral communication skills
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at


401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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