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Cloud Specialist 1 (3rd shift) Job in Westlake, Ohio US

Cloud Specialist 1 (3rd shift)

Hyland Software, Inc. - Westlake, OH

Posted: 7/22/2021 - Expires: 10/20/2021

Job ID: 229809867


Job Description

Cloud Specialist 1 (3rd shift)

Job ID


# of Openings


Job Locations

Remote - U.S.


Cloud Solutions


The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts, responding to and resolving requests from customers, partners, and the company services team, responding to incidents, working Disaster Recovery failover testing, and working scheduled maintenance windows within the cloud environment with assistance from team members.

What you will be doing

Respond to basic inbound phone calls, tickets, and emails from internal and external resources requesting assistance with cloud hosted solutions with direct oversight from team members
Interact with customers, partners, and internal resources to understand needs as it relates to their ticket request with direct oversight from team members
Respond to alerts from internal monitoring tools and take corrective action to resolve timely with direct oversight for applying best practice
Assist supporting cloud infrastructure, networking, and other hosting tools to ensure high availability of customer solutions
Assist with testing processes as it relates to the cloud business continuity disaster recovery plan
Troubleshoot and resolve basic cloud issues utilizing the company's systems, utilities, and support processes with direct oversight from team members; learn best practices for problem resolution
Perform scheduled environment refresh requests of data to assist customers, partners, and internal resources while learning best practices of the process
Provide regular and frequent communication to customers; ensure customer is fully advised as to the progress or delay to the resolution of their issue
Contribute to internal documentation that fully reflects all activity related to resolution of issues and maintaining of hosted systems with oversight and guidance from team members
Assist in gathering information for audits to ensure compliance with established standards, policies, and configuration guidelines.
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

What will make you successful

Associate's degree or equivalent experience
Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Collaboration skills, applied successfully within team
Critical thinking, analytical and problem solving skills
Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Organizational, multi-tasking, and time management skills
Able to summarize large quantities of information into actionable insight
Ability to establish rapport and gain the trust of others; effective at gaining consensus
Self motivated with the ability to complete projects in a timely manner
Ability to handle sensitive information with discretion and tact
Attention to detail
Demonstrated ability to influence, motivate and mobilize team members and business partners; ability to work independently and in a team environment
Knowledge of principles of systems administration, Microsoft Windows, networking and virtualization technologies
Knowledge of Microsoft server environments, including Microsoft Active Directory, networking, storage, and virtualization technologies
Up to 10% travel time required

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at

U.S. Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to .

Non-U.S. Benefits

Flexible Schedule. Paid Time Off. Volunteer Time Off. Wellbeing Initiatives. Career Development and Training. Sabbatical Program. Hyland House Program. Reach out to your Hyland Recruiter for more information.

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Associate's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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