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Supv Operations Job in Columbus, Ohio US

Supv Operations

Insight Direct USA, Inc. - Columbus, OH

Posted: 7/22/2021 - Expires: 10/20/2021

Job ID: 229817559

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Job Description

Requisition Number: 82902

Position Overview

Provides immediate supervision assigning tasks, checking work at frequent intervals, and maintaining schedules for the operations and administration of technical service delivery.

Ensure onsite/field service personnel meet technical solution expectations for Insight's internal and external customers. Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions.

What you'll do at Insight

Plan, supervise and coordinate personnel and processes within the operations area of Client Solutions
Manages the day-to-day operations of the team
Assist in the development of efficient business practices to be implemented by Service Delivery
Responsible for driving operational responsibilities by constantly evaluating processes, procedures and systems.
Maintains open lines of communication with other departments to insure confidence and enhance the relationships within Insight
Represents Insight in a professional and business-like manner and communicates effectively with Insight associates and their customers
Assists Service Management with the customer's requirements, while ensuring good practices in standards methodologies and processes are utilized to deliver an integrated solution. Monitors the team's activities to ensure the highest level of customer satisfaction and provides support for both internal and external customers
Reporting of AR issues with the Sales Team
Support of the Service Delivery Management Team by providing sound methodologies and best practices in analyzing revenue, cost and trends
Communication of processes and procedures to the Service Delivery team to insure the use of sound methodologies and best practices in the measuring of day-to-day activities
Forecasting of Revenue and Costs by Branch and Regional Geographies
Resolution of AR issues
Issuing of daily, monthly and quarterly reports
Other duties as assigned

What you'll need to join Insight

Bachelor's degree from four-year college or university
One year related field service operations experience and/or training; or equivalent combination of education and experience.
Ability to lead a team of personnel by providing leadership, assistance and advice
Knowledge of SAP for the day-to-day management of resource management, time reporting and expense reporting
Exceptional verbal and interpersonal skills required
Possession of strong analytical skills
Ability to multitask and balance multiple priorities
Excellent time management skills
Demonstrated leadership ability and teamwork
Strong computer skills

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19countries providing Insight Intelligent Technology Solutions for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409on theFortune 500, #15on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leadstomorrow's success. Learn about careers at Insight:.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Lewis Center||Ohio (US-OH)||United States (US)||OPS|| None||US - Columbus, OH||

Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
57752847
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A