Donor Relations Coordinator-9
Date: Jul 22, 2021
Cincinnati, OH, US
University of Cincinnati
Current UC employees must apply internally via SuccessFactors >
Founded in 1819, the University of Cincinnati embarks upon its third century - building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, . Underscoring the power of creativity, ingenuity, invention and inclusion, what's Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America's top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as "the most ambitious campus design program in the country.
The College of Medicine, Hoxworth Blood Center is recruiting a Donor Relations Coordinator in the Donor Services Division. This position will support the University's mission and commitment to excellence and diversity in our students, faculty, staff, and all our activities.
Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with experience in customer service, an interest in the field of medicine, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.
This role requires a friendly, patient, reliable individual that will be responsible for taking vital signs, performing venipuncture, and providing post-donation care for our community of volunteer blood donors. Experience in customer service and phlebotomy is preferred; excellent communication skills, a focus on quality, and the ability to work a flexible schedule are essential. This position offers opportunities for career advancement, mentorship, and continued education.
Responsible for all activities in the reception area (e.g., blood donor center/mobile operations or classroom), including greeting and assisting the donors, computer data entry and processing telephone calls.
Assist with opening and setting up activities of the registration area.
Communicate directly with donors, following customer service guidelines.
Assist with and manage donor flow to enhance the donor experience.
Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
Receive and direct telephone calls, relaying messages accurately and in a timely manner.
Provide appropriate information to the donors to ensure understanding.
Process collections (blood bag setup, sealing units).
Assist with and perform quality control functions; maintain and calibrate equipment.
Assist in set up and dismantling of blood collections equipment and materials as all operations.
Assist with cleanup of Mobile Operations and Neighborhood Donor Centers. Clean and maintain equipment (e.g. Donor beds, working tables, blood tubing sealers, work stations, etc.).
Perform other duties as assigned.
High school/GED diploma required; six months customer service experience; must be able to pass a qualifying examination to demonstrate typing efficiency.
Physical Requirements/Work Environment
Must be able to work varying hours including weekends and rotating holiday.
Exposure to bio-hazardous products and body fluids.
Exposure to biohazardous products, chemicals and body fluids. May be exposed to unpleasant odors and adverse weather. May have to ambulate donor in cases of adverse reaction.
Must be able to lift up to 20 pounds and be able to demonstrate a full range of motion for bending, stooping and lifting.
The regular work week shall consist of forty (40) hours, five (5) days of eight (8) hours each, unless otherwise mutually agreed by management and the affected employees. May work evenings, weekends, holidays, and on-call. May travel overnight.
Shift: Varies Pay Rate: $14.03
Application Deadline: August 13, 2021
Candidacy for this role will be determined by:
A COMPLETE APPLICATION:Your application MUST indicate material evidence of having the experience, skills, or education required for this position. Document all dates of employment, description of relevant duties, and full-time/part-time status. The complete application will be the sole criteria used by Human Resources to determine eligibility, which is based on the minimum qualifications listed.
SUBJECTS AND WEIGHTS: 100% Training & Experience
TRAINING AND EXPERIENCE: Eligibility score and rank will be determined by grading the applicant's related work history and education.
Please note that the preferred method of communication is by email - make sure we have an email on file that you regularly check.
Are you eligible to receive Ex-Veteran Credit? To receive additional credit for military service you must have a DD214 stating you received an Honorable Discharge and must send us a copy. To receive credit do one of the following:
Upload a copy of the DD214 to the Additional Documents section of your application (a photo from your phone is acceptable).
Within 3 days of the posting close date:
email a copy to
fax a copy to 513-556-9652
bring a copy to our office - University Hall, 51 Goodman Drive, Suite 340 (third floor).
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN
Nearest Major Market: Cincinnati
Medical Technologist, Developer, Medicare, Phlebotomy, Healthcare, Technology, Research
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.