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Service Desk Analyst I Job in Akron, Ohio US

Service Desk Analyst I

CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON - Akron, OH

Posted: 7/23/2021 - Expires: 10/21/2021

Job ID: 229856502

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Job Description

About Akron Children's Hospital

Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at .

OUR PROMISES
To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Full Time

Variable Shift - Must Be Open to Any Shift

Summary:
The Service Desk Analyst provides service desk phone support primarily to resolve simple incidents to the organization on a 24/7/365 basis.

Responsibilities:

1. Provides Level I service desk phone coverage for simple incidents such as password resets, web restrictions and email problems.

2. Provides Level II service desk phone coverage for complex issues or escalates issue as appropriate.

3. Documents, tracks, and monitors the incidents to ensure timely resolution.

4. Troubleshoots using experience and judgment to manage and resolve incidents and achieves service desk goals.

5. Works with and monitors the performance of Technical Support Partners to ensure incidents are resolved in a timely manner.

6. Other duties as required.

Other information:
Technical Expertise
1. Experience in providing end-user computer support is required.

2. Experience working with all levels within an organization is required.

3. Experience in healthcare is preferred.

4. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience
1. Education: High School Diploma or equivalent is required; College coursework is preferred.

2. Certification: Help Desk Institute certification is required within one year of hire.

3. Years of relevant experience: 3 to 5 years is preferred.

4. Years of experience supervising: None.

Full Time

FTE:  1.000000

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

EEO is the law, please click/copy paste the link below to learn more:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
EEO is the law, please click/copy paste the link below to learn more:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
57789930
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A