Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world's leading brands - and our employees' careers - by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for professionals like you.
Want to be part of something powerful? It's time to look at Taylor.
Your Opportunity: Taylor Communications, a division of Taylor Corporation, is looking for a new Customer Service Manager to join the team in Dayton, OH! We need your leadership to propel our team and ensure that our customers are receiving the best support possible!
Motivate, coach and lead a team of 12 - 19 members to deliver a consistent, exceptional customer experience every time.
Recruit, hire, train, consistently coach and retain team members
Ensure Key Performance Indicators and expectations are met.
Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.
Maintain professional, proactive and effective communication while sharpening similar skills within the team.
Own and elevate the customer experience regardless of issue or source
Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies.
Help create action plans to operationalize company goals and objectives.
Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer deadlines and build strong business relationships.
Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service. Help the team implement change and manage through it as needed.
Help teams understand and the customer articulate their needs.
Develop teams' ability to effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
You Must Have:
4 year University Degree in Business or other related field or
12+ years of customer service or sales experience.
4+ years' experience managing direct reports.
8+ years project management experience.
Document management, marketing, technology or growth industry experience.
Robust presentation skills and business presence.
Strong leadership, communication, and organizational skills.
Excellent MS Office Software skills; Salesforce.com experience desired
Advanced computer experience and ability to implement multiple new technologies.
About Taylor Corporation
One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 12,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees' potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Communications, Inc.
is an Equal Opportunity Employer, please see our EEO policy.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity