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Director, Client Solution Design Job in Columbus, Ohio US

Director, Client Solution Design

McKesson Corporation - Columbus, OH

Posted: 7/27/2021 - Expires: 10/25/2021

Job ID: 229959670


Job Description

The state of healthcare is complex, but our shared purpose isn't: Help people get the medicine they need to live healthier lives. CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds.

Our combined experience spans nearly 90 years and together, we're applying our expertise to solve some of the biggest problems in healthcare. We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins - from providers to pharmacies, payers to biopharma and, especially, patients. By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence and patient empowerment solutions.

We're proud to be an integral part of McKesson Corporation and embody the sharedand leadership behaviors of the greater organization.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Position Description

The Director, Solution Design supports the growth and customer retention goals of CoverMyMeds through a variety of strategic and tactical client solutions-oriented activities. The Director, Solution Design leads a team that regularly interfaces with current and prospective partners, sales, product management, operations and other key internal teams to deliver patient support solutions aligned to the unique needs of the Specialty Pharmaceutical, Pharmaceutical Services and Bioscience industries.

Key Responsibilities

1. Team Leadership: Lead a team of solutions engineers and consultants directly supporting the CoverMyMeds sales team including, but not limited to supporting day-to-day activities, delegating assignments, developing team skills, establishing baseline goals, and motivating the team. Assist the team with client meeting preparation including disease state and drug knowledge, competitive and market intelligence, feasibility consultations, project scope consultations, provider and patient insight, and solution evaluation. Consult across internal and external networks to provide additional insight to aid the team in developing client solution recommendations.

2. Client Engagement: In conjunction with the sales team, prepare and present solutions to prospective and current clients providing product expertise and recommendations based on knowledge of disease state dynamics and solutions available. Participate in general customer capabilities discussions, solution discussions, sales pitches and building ongoing customer relationships utilizing industry expertise to aid in educating client on best practices as well as uncovering latent needs to support their customer base.

3. Solution Strategy and Roadmap: Continued innovation of solutions utilizing in-depth knowledge of CoverMyMeds service offerings, industry trends, disease state knowledge, healthcare landscape, legislative impacts and the competitive environment.

Identify gaps in available solutions and work in conjunction with product management, operations, and client management to make recommendations for industry-leading solutions beneficial to current and prospective clients.

4. Industry Presence: Regularly engage in targeted activities designed to identify new clients and promote the CoverMyMeds value proposition and capabilities. This includes but is not limited to, collateral preparation, consultant meetings, trade show attendance, exhibiting, etc.

Minimum Requirements

Typically requires 12+ years professional experience and 4+ years management experience.

Critical Skills

8+ years progressive leadership experience in patient support services, business development, specialty pharmacy, or other relevant pharmaceutical industry services.

Previous experience effectively coaching and managing a team responsible for supporting sales initiatives

Previous experience in a client facing role supporting a sales team with unique sales solutions, proposal support, client engagement, and industry knowledge.

Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, providers, patients, and payers

Strong industry specific knowledge, including demonstrated knowledge of patient journey, prescriber practices, reimbursement, specialty pharmaceutical, and pharmacy distribution trends and practices.

Strong business acumen of specialty commercialization and buying process including third party logistics, brand support services, clinical support services, consigned pharmacy, specialty pharmacy, in-office dispensing, and retail pharmacy.

Excellent collaboration skills and ability to influence others; ability to build credible relationships with remote peers, multiple business units, management teams, business partners, current and prospective clients.

Proficiency with CRM Software such as and Microsoft Office Suite, including PowerPoint.

Exceptional written and verbal communication skills

Specialized Knowledge and Skills

Strong prioritization, time management and project management skills

Ability to function independently, demonstrate flexibility, as well as the ability to work effectively with internal and external teams

Critical thinking, analytical and problem-solving skills


Degree or equivalent.

Physical Requirements

General office environment.

This position is remote (work from home) with the ability to travel.

Travel of 30% required.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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