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Technology Consultant Job in Cleveland, Ohio US

Technology Consultant

Rockwell Automation, Inc. - Cleveland, OH

Posted: 7/28/2021 - Expires: 10/26/2021

Job ID: 229973275


Job Description

Job Description

Role Purpose

The Technology Consultant is a technical resource for Rockwell Automation technology and products within their area(s) of expertise, capable of articulating capability and benefits of portfolio to customers. Delivers proof of concept, after sales support, and is a trusted advisor to the sales organization and channel. They are responsible for technical support in pre-sales activities for a specific range of products within a defined geography. The technology consultant will act as the technical product expert within the sales organization for customer pursuits. The Technology Consultant will augment Distributor Specialist capability in areas lacking coverage. When required, the Technology Consultant will assist in commercial marketing activities, interface with Product Business Units (and in EMEA, the Commercial Engineering team), be the Point of contact for product and quality issues, provide post sales troubleshooting when needed, and act as a local interface with Tech Support.

Focus Areas:

Must demonstrate a deep understanding in area of responsibility.

Automation - Can explain and demonstrate full architecture, with a focus on Software & Control
Mechatronics - Focus on CIP Motion (Kinetix, PowerFlex, ICT, Linear Motion)
Information & Analytics - Support of MES, all RA scalable analytics offerings
Power - Focus on LV & MV PowerFlex and MCC - Power Quality & Energy Management
Intelligent Devices (SIC and DCB) - Focus on Industrial Components Digital I/O, Small Controllers, Safety Components and Sensors

Key Responsibilities

Be the technical product expert and focal point in the region/country for the specific product range
Proactively facilitate and/or provide product based training to the sales force & channel.
Co-operate with the sales force in promoting the product range to existing and new customers with presentations, demonstrations, proof of concepts, performance tests and/or similar activities.
Generate and present proposals.
Define and articulate product differentiators and values versus competition.
Analyze competitive product lines, have knowledge of competitor's strategy, further define competitive differentiators.
Participate in trade shows, seminars and/or similar marketing activities, offering demonstrations and product expertise with customers where needed
Support market access (Distributor & Systems Integrators) when appropriate to ensure their capability in articulating the value and demonstration of RA product or technologies
Assist Business Lead in launch of new products to the sales force and channel.
Validate and resolve compatibility issues of products within architectural solutions and provide guidance to customers/sales force.
Actively seek out and participate in both formal and informal training opportunities to continuously develop technical skills.
Update customers on new products and technology as related to customer's industry and application needs as a resource to the named account team.
Provide product gap and development feedback to appropriate business unit.
Share insights with regional and global peers.
Interface with Tech Support on post sales product issues.
Focus on opportunities that support Rockwell Automation's strategy.
Understand business models, organization and go to market strategy, leverage where appropriate
Knowledge of the industry strategies, familiarity with outcome-based selling.
Understands the business drivers and KPI's of the customer.
Keep sales and customer relationship management data up to date in tools (i.e. SFA), optimizing activities by using tools consistently.

Skills, Knowledge, Education, and Experience

Bachelor's degree in an engineering/technical related field or equivalent.
Strong solution and application expertise, and related demonstrated sales experience.
Fluency with native language and strong command of English (written & spoken).
Ability to work with and gain confidence of senior level personnel (internal and external) in a highly collaborative, matrixed stakeholder organization.
Ability to resolve complex issues in creative and effective ways.
Ability to align and influence critical stakeholders.
Strong supporter of our customer centricity. Understands the importance of demonstrating concern for satisfying customers. Passionate about developing goals to improve our customer experience.
Ability to set, being accountable for and achieve challenging targets.
Ability to influence, empower, coach and motivate others.
Ability to adapt communication style and messaging to different audiences.


Exhibits strong teamwork, customer service and organizational skills.
Acts courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required.
Retain and convey a positive attitude in challenging circumstances.
Maintain a positive demeanor during periods of uncertainty, conflict and stress.
Remain open to ideas; integrates multiple perspectives in decision-making.

Information Processing Capability (Factors of Complexity)

Exercise judgment within defined procedures and practices to determine appropriate action.
Leverage business insights in proposing solutions and facilitating change.
Manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately.
Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible.
Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints.
Distill information from disparate data sources and the capability to tell the 'story' behind it, as well as recommendations for next steps.

Accepts Role Requirements

Influence and operate across a highly matrixed organization.
Demonstrate enthusiasm for relationship building and partnership across the organization at all levels.
Values working in a team-oriented culture and building consensus with stakeholders before making key decisions.
Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas.
Actively participate in calls and meetings via phone or in-person, as needed.
Travel to customers within assigned geography will be required.

Basic Qualifications

Bachelor's degree or equivalent experience
Ability to travel 50% of time or more
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications

Valid driver's license.
Software industry experience
Prior experience in technical sales, industrial distribution, manufacturing operations, systems integration, or an engineering firm
Experience working with all levels of an industrial automation plant (customer) including VPs, plant engineers and OEM machine builders.
Demonstrated ability to sell at the senior management & executive levels and convey Rockwell Automation's products & services in a manner which demonstrate tangible economic value.

We are an Equal Opportunity Employer including disability and veterans.


We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

Rockwell Automation is an Equal Opportunity Employer – Disability/Veteran.

If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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