The YMCA of Greater Dayton is celebrating 150 years serving our communities. We are currently a 13 branch system including the Mercer and Auglaize County YMCA, and our Resident Camp. We also have 8 childcare centers, and several before and afterschool care sites. We assist many other neighboring YMCAs through shared services and continue to create new ways of engaging others.
Job Skills/Requirements: (Major requirements, skills, desired qualifications and/or experience, and education)
Provides excellent member service. Performs membership sales, changes, cancellations and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
Follows Member Service Desk processes and systems. Conducts tours of the facility for prospective members and guests.
Displays excellent telephone skills. Handles monetary transactions and appropriate reconciliation of these transactions. Builds relationships with members. Proactively solves problems. Performs routine copying and filing.
Keeps up-to-date with member information as outlined in the member handbook. Follows appropriate safety guidelines. Communicates to direct supervisor any concerns or incidents that may need follow-up. Communicates any suggestions to improve member services.