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Salesforce Support Analyst - Acumen Solutions Job in Seven Hills, Ohio US

Salesforce Support Analyst - Acumen Solutions

Salesforce.com, Inc. - Seven Hills, OH

Posted: 7/30/2021 - Expires: 10/28/2021

Job ID: 230060683

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Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success Group

Job Details
About Acumen Solutions, a Salesforce Company

We drive excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy combining the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity.

We are hiring a Salesforce Support Analyst to join our team in Cleveland, Ohio. This person will join our technology team responsible for the implementation and support of high volume, high performance client facing applications. Will support applications that are part of cloud based, mobile, and/or on premise environments.

Responsibilities:

Act as liaison with clients, establishing rapport, and communicating project status

Identify enhancement requests as configuration or development effort

Make configuration changes to the application

Communicate requirements to developers to complete enhancement requests

Learn at least two clients business processes and application implementations (implementation may be Salesforce.com or some other product)

Support end users questions and issues via various communication channels including email, phone, and portals

Determine root cause analysis of issues and help identify/implement solutions

Build reports

Develop and execute functional test cases

Update project documentation

Application release management responsibilities

Requirements:

3+ years of experience in an application support, business analyst, or project management type of role

Salesforce administration and/or configuration highly preferred

Technical capability and the ability to learn new technologies/information quickly

Understanding of waterfall, agile, and/or iterative development methodologies

Strong written and verbal communication skills

Customer service skills

Work well in teams

Bachelor's degree in Management Information Systems or related field preferred

Authorized to work for any U.S. employer

Accommodations
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Salesforce welcomes all.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
58000258
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A