Quality Training Specialist
US-IA-Des Moines | US-TX-Dallas | US-IL-Chicago | US-WI-Milwaukee | US-OH-Albany | US-ID-Boise
The Quality Training Specialist will be responsible for trade-related curriculum development and training for new and existing IES teams, quality audits and on-site support to IES projects.
General Job Duties and Responsibilities:
Develop and provide trade-related, project management and delivery training in the classroom. This will include hands on demonstrations; (ex: class outlines, presentations, handouts, tests, design exercises)
Develop pre-employment trade-related job skill assessments (both hands on and written)
Prepare employees to accomplish job results by developing, planning, conducting, and evaluating management training
Conduct training needs assessment by collecting information pertaining to work procedures, workflow, and reports, understanding job-specific functions and tasks
Conduct training classes by presenting job-specific and company-specific software applications utilizing computer and virtual classrooms, webinars and other methods as required
Evaluates training by assessing effectiveness of training to specific job applications
Administers written and practical exams and write performance reports to evaluate trainees' performance.
Maintains quality service by establishing and enforcing organization standards
Implement training processes and best practices that add value and improve business performance
Maintain personal knowledge, training and proficiency on installed products and course materials
Work with training team to design and implement new training programs and revise old programs
Ensure a safe and pleasant learning environment for staff/students
Other duties as assigned
Physical and Mental Requirements:
Operate as a team member of management
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
For demonstration purposes, must be able to climb ladders, use hand and power tools, lift 50 pounds.
Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
Must promote the Company culture and mission to all employees, vendors, clients and business partners.
Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
Must be able to travel within the branch territory and/or regional territory as needed.
Must possess the ability to learn and teach the Company and customer project management systems.
Education, Certification, License, and Skill Requirements:
Must possess a minimum of three (3) years training experience or related role.
Prefer a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
Prefer a BICSI certified trainer
Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
Must be proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
Must meet Company minimum driving standards.
High School diploma or equivalent
Working knowledge of instructional design and adult learning theory practice preferred
Must be able to effectively use basic hand tools: screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), and pliers (needle nose and channel locks), crescent wrench, sewing (stitching) needle, cable sheers, flush cutting pliers, multi-meter and rubber mallet (gray).
Highly knowledgeable of materials, methods, and the tools involved in the commercial construction industry.
Ability to determine the kind of tools and equipment needed to do a job.
Possess good knowledge of arithmetic, algebra, geometry and their application.
Maintain technical knowledge by attending educational workshops, reviewing publications
Working knowledge of construction process (bid process, project management, delegation, financial etc.)
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The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.