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General Manager Job in Wilmington, Ohio US

General Manager Services, Inc. - Wilmington, OH

Posted: 7/30/2021 - Expires: 10/28/2021

Job ID: 230082011


Job Description's success is built on a foundation of customer obsession, and the GM of an Amazon AIR Operation is a key role in the middle-mile value stream in support of the customer experience. The AIR Hub GM is an extraordinarily complex leadership role, requiring an executive to flawlessly balance daily execution with the long-term development of a team. The role requires a detailed understanding (and ability to balance) every operational component of a facility, including employee needs, IT, and process technology and improvement. A successful GM will be able to provide strong vision and direction for the team while fostering bottoms-up input and participation in process-improvement from all levels of the organization. The AIR Operations GM serves as the face of the organization to potentially thousands of employees and the entire community where the facility is located. Our corporate leadership depend upon AIR Operations to deliver the ultimate in customer experience and satisfaction. Amazon's field leadership roles manage facilities that can be over a million square feet with 1,000 to 5,000 full-time/part-time hourly and salaried employees. At peak, these numbers can increase to 7,000 or more.
Additionally, this role will have overnight, seven-day per week responsibility.

Key Strategic Objectives:
* Own and deliver the operational budget of approximately $50-200 million
* Set clear goals for safety, customer experience and productivity, and successfully deliver on them
* Build the culture of your operation in support of our 14 leadership principles
* Obsess over customers
* Support the scalable growth of the company by developing and enabling the success of each member of the leadership team
* Help develop and deliver FAA-approved aircraft ground-handling policy & procedure
Objectives include:
* Engage all levels of the organization to remove waste from operations processes employing Lean/Six Sigma practices
* Oversee product flow in a high-speed package sortation environment
* Implement new processes as required in order to improve efficiency and to support growth in new product lines and services
* Implement and distribute best practices to/from the AIR Operations site
Focus and Deliverables for first 12 months include:
* Balance mentoring and development of new leaders while achieving customer and cost metrics
* Successfully leverage Lean/Six Sigma tools and concepts to drive process-improvement and associate engagement
* Develop proficiency in Amazon language and skill functionality to ensure the capability of spreading and teaching the Amazon culture
* Drive the quality of individual standard-work to ensure critical quality and safety practices are followed
* Build and maintain strong partnerships with upstream and downstream customers/suppliers, including FC's, gateways, sort-centers, and delivery stations
* Build and maintain strong partnerships with support teams, including SEA-based support, HR, Finance, Safety, Loss Prevention, NCC, Air Ops, etc.
* Build and maintain sound and effective business relationships with 3P contractors/providers
Personal Qualities - Professional traits that are not unique to this position, but necessary for Amazon leaders:
* Exhibits excellent judgment
* Passionate about developing great people
* Has relentlessly high standards
* Wants to have fun at work
* Thinks strategically, but stays on top of tactical execution
* Expects and requires innovation of her/his team
* Thinks big and has convictions
* Results oriented
* Inspire others with our peculiar ways
* Thrives in ambiguity
* Bachelor's Degree
* 5 years aviation/air cargo/ramp operations management experience
* The ability to lead and execute through Lean/Six Sigma, and to then proceed to influence peers to adopt these best practices throughout the organization
* Successful history of continually implementing improvement initiatives, specifically Lean/Six Sigma practices, in a plant or distribution environment
* Customer-focused attitude to improving throughput by leveraging critical support staff (finance, HR, tech) to achieve more efficient processes
* Strong analytical approach to problem-solving with a metrics-driven focus on frugality without sacrificing safety or the customer-experience
* Thinks curiously; leads the team to success by driving continuous improvement to achieve results
* Knowledge of warehouse management systems including robotics, high-speed conveyor systems and other highly automated equipment
* Effective management of operations comprising both salaried and hourly staff of at least 250
* The ability to effectively teach, lead and manage within all areas of the operation and coach staff to their full potential
* Demonstrated ability to successfully develop others into higher levels of leadership
* Experience working in, and dealing with, inclement weather conditions
* Development and execution of contingency plans due to operational disruptions (weather, etc.)
* MBA in a technical field

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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