Computer User Support Specialist - COM
Date: Jul 21, 2021
Cincinnati, OH, US
University of Cincinnati
Current UC employees must apply internally via SuccessFactors >
The College of Medicine is seeking a Computer User Support Specialist to support IT functions for various departments in the College of Medicine. This individual will work closely with customers and team members to understand business needs in a fast-paced environment. This position is customer service-focused and requires professional and friendly communication that demonstrates active listening, clear/concise message conveyance, as well as empathy and self-awareness through various communication channels.
Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users; evaluate and recommend off-the-shelf software to meet user needs;
May write applications or automated routines, or create other and hoc applications solutions for users; modify existing or third party software programs to meet user needs;
Create, manage or manipulate data bases, using PC-based database software or mainframe database management systems/packages;
Provide PC/workstation support for hardware and systems software interfaces; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems; troubleshoot errors in system operations and related networks;
Maintain and support hardware and software for stand-alone systems;
Perform local area network (LAN) and system backups;
Other duties as assigned.
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related degree; -OR- an Associate's degree with two (2) years' experience ; or four (4) years of basic to intermediate level computer hardware related experience. Possesses working knowledge of commonly-used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
SF:LJN (OMJ) SF:RM SF:HEJ SF:INS SF:HERC SF:DIV
Nearest Major Market: Cincinnati
Engineer, Mainframe, Computer Science, Database, Medicare, Engineering, Technology, Healthcare
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.