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Business Process and Knowledge Management Analyst - Client Services Job in Grove City, Ohio US

Business Process and Knowledge Management Analyst - Client Services


Posted: 8/2/2021 - Expires: 10/31/2021

Job ID: 230153550


Job Description

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity:Venture Solutions, a subsidiary of Taylor Corporation, is seeking a full-time Business Process and Knowledge Management Analyst to join our team! This role is responsible for understanding Client Services systems, processes, initiatives, and metrics and leading efforts to continuously improve. While expected to evolve with the needs of the business, this role will primarily be responsible for:

Identifying and driving process and system improvement opportunities by actively engaging in current initiatives, rapidly learning business processes, monitoring metrics, analyzing data, and partnering with internal teams; most critical in alignment with major projects underway that touch Client Services and customers.
Leading and coordinating the effort to document shared business processes, the templates used for these documents, and easy search and accessibility to these documents.

This position is perfect for a self-starter who has a knack for implementing order and processes, thrives in fast-paced environments with multiple deadlines and deliverables and who can turn ambiguity into action. This position will work in cross-functional, collaborative teams and lead creative problem solving and decision-making. This role also provides exposure to many Venture Solutions business areas.

Your Responsibilities:

Assess Client Service and related processes and develop expertise by studying current practices, working with business users across functions and facilities and design modifications where necessary
Participate in change initiatives (projects) representing the business processes, rules, controls, and reports for area of expertise
Coordinate and lead subject matter experts to document and align business processes within and across multiple sites; support UAT and acceptance requirements for various initiatives
Define business processes outside-in, advocating for the customer
Create and maintain technical, functional, and business process documentation
Define shared repository for universal client services functions and processes ensuring critical processes and business rules are documented, maintained, and accessible for all client services teams
Problem solve business issues and lead efforts to improve efficiency and customer experience by improving business processes within and across functions
Execute small-to-medium projects by tracking activity, resolving problems, publishing progress reports, and recommending future actions/solutions
Work with the Account Management team to adjust and adapt training materials where necessary to ensure the team is executing changes and processes as intended

You Must Have:

Bachelor's degree or equivalent work experience
2+ years related experience in business process improvement, process optimization, quality assurance, and/or training
2+ years related experience in documenting business processes and working with knowledge management repositories and concepts
Excellent organization and communication skills
Proven track record of working cross functionally withclient services, sales,business development, finance, IT,and operations toframe process improvements for customer experience and business value
Desire to work in adynamicandhigh-energy environment
Proventrack record of building strongrelationshipswithin the organization

We Would Prefer:

Experience in the print and secure customer communications industry

Here is how we are going to keep you safe in the workplace:

Our focus continues to be on our employees and their wellbeing, and we have taken steps to ensure your safety in all our facilities. The following are workplace safety guidelines in each of our Taylor locations:

Employees will maintain at least 6 feet of distance whenever possible
We have hand sanitizer and soap & water readily available
Increased cleaning and disinfection of high traffic areas
Communication & Action Plans if one of our employees shows symptoms or tests positive for COVID-19

About Taylor Corporation

One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 12,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.We offer a full range of benefits to power our employees' potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.

Taylor Corporationis an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Venture Solutions, Inc.
is an Equal Opportunity Employer, please see our EEO policy.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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