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Monitoring Center Associate Job in Cincinnati, Ohio US

Monitoring Center Associate

Johnson Controls Inc. - Cincinnati, OH

Posted: 8/3/2021 - Expires: 11/1/2021

Job ID: 230173603


Job Description

What you will do:

The Monitoring Center Specialist is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at a large bank in downtown Cincinnati. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing.

How you will do it:

* Resolve operational, customer service and/or employee issues.
* Operate all call center equipment and peripheral equipment.
* Interact with external and internal customers via telephone, email and in person.
* Promote a positive customer service atmosphere.
* Initiate necessary action when irregular signals are received, or trouble develops.
* Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
* Notify appropriate authorities and customers if alarm signal is received.
* Must be able to adhere to standard operating procedures and special instructions.
* Respond quickly and precisely to incoming phone calls.
* Document all alarm activity and subscriber phone calls via PC and activity reports.

What we look for

* High School Diploma or GED required.
* Associates or Bachelor's Degree preferred.
* At least one year of customer service experience; in a call center environment preferred.
* Law enforcement, 911 dispatching, or criminal justice background desired.
* Professional communication skills, both written and verbal.
* Intermediate computer knowledge including Microsoft Windows.
* Comfortable handling potential emergency situations.
* Able to type a minimum of 40 words per minute.
* Strong organizational skills, ability to multi-task, and detail orientation.
* Availability to work evenings or overnights - weekends may be required.
* On the job training for a minimum of 4 weeks.
* Successful completion of training module (minimum 80% accuracy).

Job Customer Support
Primary LocationUS-OH-Cincinnati

Organization Bldg Technologies & Solutions

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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