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Senior Cloud Managed Services Support Engineer - Remote Job in Lakewood, Ohio US

Senior Cloud Managed Services Support Engineer - Remote

Onix Networking Corp. - Lakewood, OH

Posted: 8/2/2021 - Expires: 10/30/2021

Job ID: 230188203


Job Description

Summary: Onix is currently seeking a passionate, engaged and motivated individual to fill the role of a Senior Cloud Managed Services Support Engineer at Onix HQ in Lakewood, Ohio or remote. This person will assist an agile team establishing new grounds with a customer first mentality while providing enterprise-level and corporate support for our growing Next-Generation Cloud Managed Services practice. This will consist of providing technical assistance as part of a 24/7 service and support using public and private clouds, as well as proactively working on enhancing processes to optimize customer environments.

Scope/Level of Decision Making: This is a non-exempt position operating under limited decision-making and supervision. Position performs a variety of assigned activities, referring more complex issues to a manager.

Primary Responsibilities:

● Provide support for cloud-based services and solutions including Google Cloud Platform and AWS
● Take ownership of helpdesk tickets and see problems through to resolution while observing and meeting enterprise grade SLAs
● Identify, research and troubleshoot customer issues; provide effective solutions and successfully implement them in a timely manner
● Configure and maintain monitoring, alerting and backup systems across multiple customers
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal or partner teams
● Ability to comprehend patterns and trends while troubleshooting to provide long-term and optimal solutions to issues while ensuring efficiency and optimizing customer environments
● Offer world-class support experience, fostering transparency and meaningfulness communication with customer
● Lead video calls with customers and provide updates in a timely manner
● Ensure proper documentation for recording and closure of all issues
● Help create and maintain knowledge base relevant for the Cloud Managed Services practice
● Participate in the creation and testing of new tools, workflows and explore new technologies
● Be available to start work at 8 am local time, as well as in an on-call environment with rotation
● Comprehend and conform to GCP best practices

Onix Cloud Managed Services team is constituted on the integration of the following skills and experience:

● Knowledge of multiple public or private clouds
● Thorough understanding of the latest security principles, techniques, and protocols
● Excellent technical and customer focused communication skills (verbal, written and presentation)
● Strong problem solving skill set, and the ability to understand new technologies quickly are essential
● Understanding of solution design/architecture principles
● 3+ years of enterprise-level work resolving Cloud & Infrastructure/OS issues
● Strong Operating System troubleshooting skills (Linux, Windows, other)
● Experience with server virtualization: Image creation, deployment and maintenance
● Networking fundamentals and technologies, including VPN configurations, TCP/IP, firewalls, routing, load balancing etc.
● Experience creating and maintaining software defined networks
● Altiris, SCCM, or other deployment tools
● Experience with network technologies and with system, security, and network monitoring tools
● Good working knowledge of common web hosting technologies (Apache, Nginx etc)
● Thorough understanding of DevOps principles and practices in relation to release pipelines and builds
● Experience with CI/CD management tools (Jenkins, Git, TFS etc.)
● Automation experience with BASH, Powershell, Python, or other scripting languages
● Experience with Terraform, Chef, Puppet, Ansible, Pulumi or other Configuration Management technologies
● Experience with performance monitoring and management of database engines (ex: MSSQL, MySQL, DynamoDB, MongoDB, ElasticSearch, Postgres)
● Working knowledge of Kubernetes, Anthos, Docker, containerization and serverless technologies
● Working knowledge of DataOps monitoring, managing and maintenance
● Software development background or knowledge of software development methodologies
● Familiar with regulatory and governance frameworks such as HIPAA, PCI, etc.
● Experience and ability to work with ticketing and service desk software and management applications such as Service Cloud, Freshservice, Zendesk, Atlassian Suite (Jira, Trello, Confluence), Slack etc.
● Experience using technical, cloud-based 3rd party tooling such as Datadog, CloudHealth, Thycotic Secret Server, etc.


● A Bachelor's degree in Computer Science, related technical field or equivalent experience
● Certifications - Would prefer any of the following

● Google Certified Professional - Cloud Architect
● Google Certified Professional - DevOps Engineer
● Google Certified Professional - Data Engineer
● Google Certified Professional - Security Engineer
● Google Certified Professional - Network Engineer
● AWS Certified Solutions Architect - Professional
● AWS Certified DevOps Engineer - Professional
● AWS Certified Advanced Networking - Specialty
● AWS Certified Security - Specialty
● AWS Certified Database - Specialty
● AWS Certified Data Analytics - Specialty

Travel Expectation: Currently

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Depending on Experience
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 6
Graphic Literacy: 6

Workplace Documentation: 5