Learning Delivery Manager
Atlanta, GA, USA * Austin, TX, USA * Charlotte, NC, USA * Columbus, OH, USA * Dallas, TX, USA * Denver, CO, USA * Madison, WI, USA * Minneapolis, MN, USA * Omaha, NE, USA * Raleigh, NC, USA * St. Petersburg, FL, USA * Virtual
Tuesday, August 3, 2021
Ceridian. Makes Work Life Better
This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus,
Shared Ambition, Agility, Transparency, Equity, and Optimism. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!
Location:For this role, we are open to remote work and can hire anywhere in the United States or Canada.
About the position:
The Education Delivery Manager is responsible for architecting education solutions and overseeing education delivery activities throughout the life cycle of the customer that enable customer self-sufficiency and product adoption.
Working collaboratively with the customer and a variety of internal stakeholders, the Education Delivery Manager will define the learning activities and deliverables that support value realization for the customers within their portfolio. Success is defined through achievement of a variety of training, customer success, and financial/operational goals.
The ideal candidate will enjoy managing a complex set of priorities for a diverse and challenging set of customers and have superior project management skills. You are innovative, analytical, process focused, and comfortable working with all levels of management.
The Education Delivery Manager will report to the VP, Education Services
Design of end to end education solutions that deliver the learning outcomes needed to support customer self-sufficiency and product adoption
Work with project managers to align and embed education delivery activities within the overall project or customer success plan to improve education effectiveness
Evaluate the effectiveness of training programs
Secure customer references for Education Services
Provide feedback to other stakeholders to improves customer learning experience based on feedback, KPI's and other operations measurements
Forecast the consumption, usage, and revenue of customer training
Achieve financial and operational quarterly targets
Identify opportunities to increase Education Services market share and revenue streams
Support sales process
Skills and Experience
Experience developing or delivering software training
Strong knowledge of instructional development and design
Ability to solution - active listening, analysis, research, creativity, decision making skills are critical
Demonstrated project management experience and the ability to manage complex processes and projects
Previous sales or sales support experience
Ability to thrive in a fast-paced environment and meet aggressive deadlines
Strong presentation and communication skills
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs,
great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Atlanta, GA, USA
Austin, TX, USA
Charlotte, NC, USA
Columbus, OH, USA
Dallas, TX, USA
Denver, CO, USA
Madison, WI, USA
Minneapolis, MN, USA
Omaha, NE, USA
Raleigh, NC, USA
St. Petersburg, FL, USA
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Ceridian is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, veteran status or disability. EEO/AA Employer/M/F/Vet/Disabled.