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Sr. Field Service Technician Job in Cleveland, Ohio US

Sr. Field Service Technician


Posted: 8/3/2021 - Expires: 11/1/2021

Job ID: 230207122


Job Description

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job Description
Emergency Call Handling Field Engineering, North East Region

Performs System configurations for all supported and assigned ECH solutions.
Performs Site Verification Testing prior to cutting a site into a production environment.
Provides support to Customers and Channel Partners while cutting the ECH solution into a production environment.
Documents all changes to the solution that may occur during the implementation phase of the project.
Ensures that installation/quality issues are resolved in a timely and efficient manner.
Ensures that project specific documentation is stored as appropriate
Participation in the development and approval of Methods of Procedure
Participation in pre-contract Oral presentations and customer negotiations where required
Maintain subject matter expert skills


* Bachelor's degree desired.

* 10+ plus years deployment and integration of complex IP products and systems

* Experience with installation, administration and troubleshooting of:

 Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+

 Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016

 Server Operating Systems, specifically Windows Server 2008 R2\2012\2012 R2\2016

 Network Switches, preferably with Cisco IOS

 Firewalls and Routers, preferably with Fortinet Fortigate

 Storage Systems (SAN\NAS\DAS), preferably with Nimble, HP 3PAR and StoreOnce

 Server Hardware, including blade servers

 Previous experience in Public Safety Applications deployment and integration and/or operations and administration.
Basic Requirements
10+ plus years professional experience in a high tech environment

High school diploma or equivalent
Travel RequirementsOver 75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

Incentive Bonus Plans
Medical, Dental, VisionbenefitseffectiveDay 1
401K with Company Match and Day 1 vesting
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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