Overview OHC seeks a self-directed, professional Patient Care Coordinator to serve as the patient's medical liaison among the practice, hospital, support services, and payors in a high acuity Outpatient Oncology Infusion Specialty office. Responsibilities include completing patient forms, answering questions for patients, obtaining prior authorizations, scheduling tests, and collaborating with physicians and other team members and providing the best possible patient experience. OHC is leading the region in quality, value-based care while providing compassionate and personalized medicine at the right time, the right place and the right treatment for every patient. We offer a team-focused environment, competitive pay, strong benefits package including employer contributions for HSA and 401K, paid time off, paid holidays and support for continuing education and development. About the company: OHC has served as the region's premier provider of treatments for cancer and blood disorders, offering a wide range of services and state-of-the-art treatments and technologies, as well as being nationally recognized for cutting edge clinical research breakthroughs in Southwest Ohio area for over 30 years. Serving patients close to home through our Cancer Centers of Excellence in Fairfield, Hamilton, West side of Cincinnati, Blue Ash, Kenwood and Eastgate, Ohio, OHC puts patients first by delivering compassionate and convenient care, tailored to meet a patient's medical and personal needs. Responsibilities Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc). Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner). Inquires about patients family, medical, social services needs. On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies. Ensures accurate document is in the medical chart. Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics. May assist patients with obtaining financial resources. Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials. Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc. Networks within the community to learn about and maintain an agency & services resource list. Researches and responds to routine inquiries in a timely and professional manner. Requests assistance from more senior coworkers & supervisor to resolve non-routine issues. Qualifications The ideal candidate is empathetic, highly organized, friendly, flexible and able to multi-task. Position requirements include: High School diploma or equivalent is required At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services is required Must demonstrate the ability to verbally articulate information and questions with others to perform responsibilities effectively Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word are required.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.