Lead Airport Agent - Ramp
Customer Service Airport Operations
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
How will you make an impact?
Responsible to management for the coordination of the overall operation within an assigned functional area
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Maintain supplies and inventory control logs
Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
Complete administrative duties
Perform Station Agent work within the ramp service operation, as required
Load and unload baggage and cargo on and off aircraft
Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment
Marshal aircraft which requires working closely with teammates to ensure a safe path
Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
Organize work groups and handle multiple priorities in a fast-paced environment
Who we're looking for?
Minimum Age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from being eligible for this position
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
Demonstrated ability to communicate verbally and in writing
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
A minimum of one year of customer service experience preferred
Previous experience in a team-lead capacity preferred
Organization and interpersonal skills are necessary
Above-average qualities of leadership, initiative, and judgment are essential
Administrative background preferred
Above average attendance preferred
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Envoy is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.