The Senior Telecommunications Analyst will be responsible for the corporate wide telecom and communications technologies. This position will be the technical lead and owner of the Telecom infrastructure for Cleveland-Cliffs. The ideal candidate must have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and interest in working in a dynamic, fast-growing, learning environment.
The following duties will be integral to the position.
Drive the architecture and design for the corporate telecommunications solutions and technologies.
Provide top-level technical expertise and mentorship to members of the Telecom team; serve as a technical leader.
Assist with the budgeting for all corporate wide telecommunications services and circuits (WAN, internet, SIP, etc.)
Develop and maintain relationships with telecom vendors; coordinate vendor meetings, escalate issues during critical outages.
Own the inventory of circuits and DID numbers throughout the company.
The following skillsets are a requirement of the position.
High level expertise with phone systems
Cisco Call Manager and Unity
SIP, PRI, POTS
Experience working with Telecom vendors with tasks such as number ordering and porting
Familiar with LAN/WAN technologies
Excellent with Inventory Management
Understanding of Enterprise Dial plans
Understand a variety of different faxing solutions.
Experience with telecom invoice review, disputes, budgeting.
Previous leadership experience a plus.
Project Management experience a plus.
As a company, we are doing what we can to keep all our employees safe and healthy. It is the current expectation that all Cleveland-Cliffs employees will be vaccinated against COVID-19 as soon as possible. Before accepting an offer of employment, you must certify that you are fully vaccinated. Cleveland-Cliffs reserves the right to require proof of vaccination.
Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to or call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.
Cleveland-Cliffs Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, national origin, age, military or veteran status, disability, sex (including sexual orientation and gender identity), genetic information, or any other characteristic protected by law. The following links provide information regarding your Equal Employment Opportunity rights and protections: EEO is the Law & EEO is the Law Supplement. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.