Job Description (Posting).
Works directly with customers, vendors, and Strategic Partners to identify, troubleshoot, resolve data networking related issues and/or design network solutions. Monitors LAN/WAN connectivity to ensure that all users have the required LAN/WAN connections. Troubleshoost and resolves LAN/WAN connectivity issues as they arise in an Ethernet and Token Ring environment. Maintains data integrity through daily backup of all file server information. Troubleshoots hardware problems. Provides timely and accurate progress status on all ongoing support issues, with an emphasis on problems, issues, and concerns. Monitors telecommunications performance and makes configuration changes to hubs, routers, switches, etc., as necessary to ensure that maximum network performance is maintained. Manages server disk space, memory, caching, and other performance metrics to ensure that all servers are operating at peak efficiency. Works with client groups to ensure that end users have all required equipment properly installed and configured based on specific project requirements. Monitors print servers and troubleshoots and resolves all network printing issues. Evaluates and recommends new or upgraded products to enhance the performance of the LAN/ WAN.
Bachelor's degree in MIS/Computer Science/Math or equivalent experience. Experience across a variety of industries, preferably including retail. May require knowledge/experience of WAN and Transport technologies in relation to TDM, Ethernet, Metro and WiMax. May require knowledge of the SDN space, specifically within WAN, Branch, Data Center and Orchestration. May require experience in Wireless technologies and security practices. May require familiarity with L4 services specifically within a Global Data Center architecture. May require experience with Network Security layers both within the Enterprise and E-Commerce environments.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
No. of Positions
EIS-Network Data-Network Data
Business Line FT
Auto req ID
HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status