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Desktop Support Job in Cleveland, Ohio US

Desktop Support

NTT DATA Inc. - Cleveland, OH

Posted: 9/17/2021 - Expires: 12/16/2021

Job ID: 231838552


Job Description

NTT DATA is looking for a Desktop Support Analyst in Mayfield Heights, OH.

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. Comfortable with working with C-Level Executives. Very strong customer service experience.

Basic Requirements:

5+ years of Desktop Support including:


Office 365

iphone troubleshooting

BreakFix - desktops, notebooks, printers

Ticketing System experience


MAC troubleshooting experience

Excellent customer service experience and ability to work and communicate with C-Level Executives. Must be able to take occasional off-hour calls.


Nearest Major Market: Cleveland
Job Segment:
  Technical Support, Technology

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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