NTT DATA is looking for a Desktop Support Analyst in Mayfield Heights, OH.
Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. Comfortable with working with C-Level Executives. Very strong customer service experience.
5+ years of Desktop Support including:
BreakFix - desktops, notebooks, printers
Ticketing System experience
MAC troubleshooting experience
Excellent customer service experience and ability to work and communicate with C-Level Executives. Must be able to take occasional off-hour calls.
Nearest Major Market: Cleveland
Technical Support, Technology
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.