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Reimbursement Advocate I Job in Cleveland, Ohio US

Reimbursement Advocate I

Inogen, Inc - Cleveland, OH

Posted: 9/18/2021 - Expires: 12/17/2021

Job ID: 231867652


Job Description

Reimbursement Advocate I

Cleveland, OH, USA * Plano, TX, USA
Req #438

Saturday, September 18, 2021

ABOUT INOGENInogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:  

Reimbursement Advocate will work with Medicare, Medicaid, Commercial Insurance companies and customers to ensure medical claims are submitted timely, processed, and paid accurately. This includes working payor rejections and denials, obtaining qualifying documentation and authorizations, providing high level customer support, RUL's, updating patient file within all billing systems as required, and following all applicable compliance and regulatory processes, payor guidelines, and Inogen policies and procedures.


Responsibilities (Specific tasks, duties, essential functions of the job) 

Collect payments for outstanding open accounts receivable balances.

Works with Medicare, Medicaid, Commercial Insurance, and Private Pay to ensure medical claims are being processed timely and paid accurately.

Must meet/exceed daily/weekly production & quality KPI standards.

Ensures all billing systems are updated timely with patient demographics, payer information, and notated appropriately.

Analyzes payer claim rejections & denials to help determine root cause and prevention of future rejections & denials from reoccurring.

Gathers, prepares, and submits required information and/or documentation to appeal claim denials.

Uses appropriate write off reason code(s) for writing off balances that are deemed uncollectable.

Responsible for assisting our patients, doctors, customers, and coworkers with billing inquiries at the highest-level support possible. This includes logging into phone queue and updating statuses appropriately.

Ensures the billing of all claims via electronic or paper to Medicare, Medicaid, and Commercial Insurance payers are being submitted accurately and timely in accordance with Inogen's policy.

Ensures RUL (Reasonable Usable Lifetime) patients exiting the monthly cap period are in a billable status. 

Responsible for working NME's (New Medicare Eligibility), Payor Changes, Pending Pick-ups, and Stop patients timely. Verifies and evaluates insurance benefits to determine the policy's compatibility with Inogen's services.

Ensures the timely procurement of all required documentation and obtain authorizations in order to prevent future denials.

Ensures that appropriate medical records are maintained according to HIPPA guidelines.

Ensures Inogen's compliance with all state and federal regulations.

Maintain regular and punctual attendance.

Comply with all company policies and procedures.

Assist with any other duties as assigned.

Knowledge, Skills, and Abilities  

A comprehensive understanding of Medicare, Medicaid, and/or Commercial Insurance program rules as it pertains to DME billing. 

Ability to take direction and communicate effectively with customers and employees at all level of organization. 

Ability to thrive in a fast-paced and dynamically changing organization. 

Must have strong work ethic. 

Excellent oral and written communication skills required. 

Attention to detail is required. 

Effective conflict resolution. 

Ability to maintain confidentiality and exercise extreme discretion. 

Solutions-oriented problem solver. 

Excellent planning, communication and organizational skills.

Qualifications (Experience and Education) 

Operates at a task level. 

Substantial supervision required.
High School diploma or equivalent, required
0-2 years of Medicare, Medicaid and/or Commercial Insurance experience, required.
1-year experience in oxygen or HME billing, preferred. 

Basic knowledge/proficiency in Microsoft Office, Oracle, Brightree, Salesforce and New Voice Media, preferred.
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities. 

We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted.


Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call (972) 616-5668 and let us know the nature of your request and your contact information.

Other details

Job Family
Reimbursement Advocate

Job Function
Individual Contributor

Pay Type

Cleveland, OH, USA

Plano, TX, USA

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Inogen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here: ; . The pay transparency policy is available here: .

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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