Job Description (Posting).
Installing, configuring and maintaining Windows - Windows2008/2012/2016 *Hardening & Securing of Windows servers *Managing & Securing Active Directory *Installing, Configuring of DNS *Installing, Configuring & Managing Certificate Services of Server*Installing, Configuring & Managing DFS Files System on *Installing, Configuring & Managing HP SIM as Enterprise Hardware Monitoring Tool*Installing, Configuring & Managing DHCP *Server build & Decommission*Design and configure the High Availability environment using MSCS or other cluster solutionswith knowledge/experience on Storage Devices (SAN, NAS, DAS)*Good Proficiency in System Fault Tolerance Design, Business continuity and Disaster recoveryplanning
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
No. of Positions
EIS-Windows-Windows Operating System
Business Line FT
Auto req ID
HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status