Job Description (Posting).
*Configuring/Troubleshooting Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS*
Support Data Center Architecture - Network, Server, Storage Configuration & troubleshooting experience on Cisco Nexus 7000/5000/2000 Series of switches required*
Configuring/Troubleshooting Cisco IOS Software*
Configuring/Troubleshooting of WAN Acceleration/optimization - Cisco WAAS or Riverbed*
Configuring/Troubleshooting of Application Load balancers - F5 Big-IP LTM/GTM *
Excellent network troubleshooting skills.
Must be able to quickly identify and resolve network related issues in smallest possible time.*
CCNP/CCIE Certification Required
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
No. of Positions
EIS-Network Data-Network Data
Business Line FT
Auto req ID
HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status