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Service Specialist 1 Job in Westerville, Ohio US

Service Specialist 1

Convergint Technologies LLC - Westerville, OH

Posted: 9/20/2021 - Expires: 12/19/2021

Job ID: 231920519

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Job Description

Description
At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment. We seek experienced field service technicians to troubleshoot, repair, and perform preventive maintenance on alarm systems, CCTV systems, access control and Fire Alarm systems.  Must have good verbal, written, and interpersonal communication skills.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business, and community, and creates a positive work environment.

Responsibilities include:


Acts as "our customer's best service provider" at all times, prioritizing and completing all service calls and preventive maintenance daily.
Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Communicating service schedules and outcomes with customers in a timely manner.
Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Escalating issues and reassigning service calls as needed.
Maintains a high-level of industry knowledge through training and certifications.

What You'll Need


Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Technical skills and experience related to electronic security and/or other systems interfaced with same.
Programming skills and proven ability to troubleshoot problems and look for solutions
Solid mechanical and electrical aptitude.
Good verbal, written and interpersonal communication skills
Basic organizational skills and the ability to handle multiple service needs simultaneously
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
Must be a self-starter and work well with direct supervision.
Ability to travel locally with occasional overnight travel
Valid driver's license

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:


Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Company Vehicle
Corporate Social Responsibility Day
And much more...

Qualifications
Behaviors
Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations
Goal Completion - Inspired to perform well by the completion of tasks
Self-Starter - Inspired to perform without outside help
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Education
High School (required)

Experience
1 - 3 years: Minimum Experience: Trade school, or equivalent experience. Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems. Valid driver's license required.
Preferred Experience: (but not required):
CCTV experience: Genetec / Avigilon / ExacqVision
Intrusion experience: DMP / Bosch
Access Control experience: Genetec / Lenel / Avigilon
Fire Alarm experience: EST / Bosch (required)

Licenses & Certifications
Drive  Not CDL (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

 Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
 All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
59732608
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A