Primary Location: 3268 Progress Way, Wilmington, OH, US
Division: Cox Automotive
Job Level: Team Lead/Supervisor
Shift: Evening Job
Requisition Number: 217765
Production Operation Team Lead
The schedule for this position is 2:30AM-11:00PM.
Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.
Act as subject matter expert and first line of contact for management, internal/external customers and Team Members
Assist the Supervisor with monitoring the daily production volumes to ensure client service and quality level agreements are met
Perform inspections and review error tracking reports to identify trends and ensure compliance
Coach and mentor new Team Members
Develop and maintain processes, including client-specific processes, and communicate process changes to the team
Notify management of issues requiring immediate attention and provide resolution recommendations
Perform the duties of any of your Team Members
Customer Service - Responds promptly to customer needs, responds to requests for service and assistance, solicits customer feedback to improve service, and meets commitments.
Detail Orientation - Pays close attention to detail and possesses good organizational skills.
Verbal Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, and responds well to questions.
Written Communication - Reads and interprets written information; writes clearly; effectively presents ideas; and accurately documents activities.
Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, provides and welcomes feedback, puts the team's success above their own interests, builds the team's morale, contributes to meeting the team's goals and objectives, and assists with facilitating and participates in team meetings.
Adaptability - Adjusts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and adapts to frequent change, delays or unexpected events.
Quality - Monitors both individual and the team's work to ensure quality and demonstrates accuracy and thoroughness.
Quantity - Completes work in a timely manner and works quickly.
Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, and supports the organization's goals and values.
Orderly - Keeps work area clean and organized to ensure compliance with safety and security policies.
Monitor/Evaluate - Monitors all aspects of the environment while completing routine activities.
Decision Making - Displays a willingness to make decisions, exhibits sound and accurate judgment, includes the appropriate people in the decision-making process, makes timely decisions, and provides reasoning for decisions.
Problem Solving - Identifies problems, gathers information, and analyzes the information skillfully to resolve problems in a timely manner.
Leadership - Influences actions and opinions of others to a desired direction and exhibits judgment in leading others to worthwhile objectives.
Analytical - Collects and researches data using intuition and experience to complement the data.
Time Management - Organizes tasks to ensure effective work and productivity.
Delegation -Prioritizes workload and delegates tasks effectively to ensure service level agreements are met.
Interpersonal Skills - Communicates with others in a warm and helpful manner while simultaneously building credibility and rapport.
Highschool Diploma or GED required
Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy
Written communication skills
What we look for:
Working knowledge of internal software preferred
Previous leadership and coaching skills preferred
DMV experience in vehicle titling and or vehicle registration preferred
Knowledge of state requirements for automotive titling preferred
Ability to perform routine and repetitive production work
Ability to sit for long periods of time
Prolonged exposure to computer screens that may lead to eyestrain
Ability to lift or push up to 35lbs
Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.