Primary Location: 3268 Progress Way, Wilmington, OH, US
Division: Cox Automotive
Job Level: Individual Contributor
Shift: Day Job
Requisition Number: 217713
Senior Client Service Rep
Earn $20.50/hour plus a $2,500 Sign-On Bonus after completion of 90 days with Dealertrack for offers of employment through 12/31.
The schedule for the position is 10:30AM - 7:00PM, EST . This position is remote/work from home. You will need to reside in Wilmington, OH.
Under limited supervision, the primary functions of the Senior Client Service Representative could include the following:
The Senior Client Service Rep roles will be a valued part of our Client Services Group. This role will be expected to complete all responsibilities listed within their operational area, as well as the job functions of Client Service Rep II. Team members will be responsible for acting at a senior level on behalf of our business partners, as well as being a subject matter expert and trainer.
Reply to email messages, faxes, and service tickets.
Engage customers and determine how to assist them.
Answer and effectively respond to inbound phone calls via call center applications
Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients
Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status
Use company proprietary software for research, data entry, and account follow-up activity.
Follow instructions and maintain workflow standards.
Attain production and quality goals.
Adhere to all company policies and procedures.
Assist with report running, workflow monitoring, and assigning out
Assist with new hire training, mentoring, and refresher training
Act as back up to Department Team Lead
Assist with Special Projects
Perform other duties as necessary
Ability to work a flexible schedule as needed, including occasional mandatory overtime
Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
HSD, GED, or equivalent work experience;
Generally 5 years of related experience, or equivalent;
One year of experience in a customer service position;
Excellent verbal and written communication skills;
Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier;
Intermediate knowledge of PC software applications (i.e., MS Office, Excel, and Outlook)
Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy;
What we look for (preferred):
Ten-key skills for payment transactions team
knowledge of client requirements for DMV and related documents
knowledge of various state DMV forms and their use by the company
knowledge of company proprietary software; knowledge of state abbreviations
Attention to Detail
Good organizational Skills
Demostrates consistent accuracy and thoroughness
Efficient and timely completion of work
Call Center Customer service
Ability to Multitask and Priortize workload
Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.