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IT Support Supervisor Job in Cincinnati, Ohio US

IT Support Supervisor

Total Quality Logistics - Cincinnati, OH

Posted: 9/27/2021 - Expires: 10/27/2021

Job ID: 232120968


Job Description

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As an IT Support Supervisor at TQL, you'll be leading an elite group of IT Support Technicians that focus on solving technical problems while providing a best-in-class level of customer service. This isn't your typical back-office IT team, you'll have high exposure to all-levels of the organization with constant interactions with customers, peers and direct reports. We emphasize collaboration and team development, to exceed company and department goals.

What's in it for you:
  • Competitive compensation and benefits package
  • Paid relocation to Cincinnati, OH
  • Advancement opportunities with customized career paths
  • TQL's IT Team offers a hybrid work environment with the ability to work remotely 8 days per month
  • Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
  • Reimbursement for continuous education and technical training
  • We win wherever we go - Voted a 2019 and 2020 Computerworld Best Places to Work in IT

What you'll be doing:
  • Supervise a team of elite IT Support professionals
  • Develop and coach team members on issues such as customer service, communication and technical skills, to enhance the quality of support delivered
  • Design and facilitate a performance measurement framework
  • Continuous evaluation and enhancement of the Incident Management process
  • Assist with maintaining and improving equipment inventory processes in all locations
  • Lead and participate in strategic IT projects across the company
  • Maintain constant communication with internal customers to understand the business's technical needs
  • Resolve daily issues of a complex scope that impact the team and overall business objectives
  • Prepare staffing plans to ensure we continue to build and develop a world-class IT organization
  • Train and prepare the support team for the latest product and service releases
  • Guide the professional and technical development of the team enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support
  • Refer major hardware or software problems or defective products to vendors or technicians for service

What you need:
  • Bachelor's degree in Information Technology or related field preferred
  • Minimum of 3 years of experience in an IT leadership position or proven experience in leading complex technical projects in an enterprise environment
  • An emphasis and motivation for assisting in the development and success of others
  • Exceptional communication skills, both verbal and written
  • Excellent technical skills on the latest technology platforms
  • Strong work ethic, with a fierce dedication to exceeding expectations
  • Impeccable organizational skills with the ability to multitask and deliver results under pressure
  • Experience with Microsoft products (AD, Exchange, Windows Server, Office Suite) and a VoIP system (preferably Avaya) is a must

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Job Summary

Employment Type:
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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