We are inspired by solving big problems. We are all about progress; we set out to do something and we do it. - Rob Cohen President, Bamboo Health
Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We deliver on a mission of enabling better care for patients across the continuum, and our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care.
Bamboo Health is looking for an experienced customer success manager (CSM) to join our Customer Success team. The Customer Success team is responsible for retaining and growing customer accounts across our full customer base, which includes, but is not limited to, health systems, health plans, post-acute providers, and primary care.
What You'll Do:
Customer Success Managers at Bamboo Health are responsible for managing key stakeholder relationships, evaluating adoption and engagement, and ensuring retention across their customer portfolio. Key responsibilities will include, but are not limited to:
Building strategic partnerships with key customer stakeholders by being a trusted partner and subject matter expert
Demonstrating value and ROI of the Bamboo Health tools and services through check-ins and business reviews
Analyzing trends in engagement and outcomes data to ensure your customers' long-term success with Bamboo Health
Identifying opportunities to deepen customer relationship across customer lifecycle
Collaborating with other customer- and user-facing teams, as needed
What Success Looks Like...
In 3-6 months...
Learn Bamboo Health products, customer segments, and industry trends
Master key customer use cases and best practices, as well as buyer motivation
Learn Bamboo Health's commercial strategy and business priorities
Lead strategic business reviews with customers independently
Grow relationships with Sales and Solutions counterparts
In 12 months...
Deliver customer roadmap for key health system customers
Ensure alignment between customers' roadmaps and company goals
Be a go-to health system subject matter expert
Represent the voice of the customer and guide product and services decisions
Meet quarterly and annual retention goals and KPIs
What You Need:
3-5 years of B2B SaaS experience in customer success or account management
Experience in value-based care and risk-based payment models
A mission-driven focus with a passion for spearheading change in complex healthcare environments, awareness of payer/provider reimbursement models, and interoperability/healthcare tech trends
Proven ability to build and grow executive-level relationships
Strong organizational and project management skills
Excellent verbal and written communication skills
Curiosity and openness and willingness to learn quickly
Dependable and able to work independently
What You Get:
Join one of the fastest growing health IT companies in the country
Have the autonomy to build something with an enthusiastically supportive team
Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
Receive competitive compensation, including equity, with health, dental, vision and other benefits
We are an equal opportunity employer.
Equal Opportunity Employer - M/F/V/H